National Training Manager – Xfactor Franchise

Lake County, Illinois
Jul 23, 2021
Administration, Training
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

National Training Manager – Xfactor Franchise

The National Training Manager (NTM) supports a Franchise organization in the design and delivery of training solutions to an in-house and field patient services organization. An NTM ensures both Training & Development and Franchise Strategy are effectively represented in all training programs and solutions. This role is accountable to quickly build relationships with key stakeholders and manage several stakeholders at various levels. The role requires a high level of performance coaching, strategy alignment/execution, and application of training fundamentals to enhance performance learning of participants.

Core Job Responsibilities:

  • Designs, develops, and delivers compliant learning solutions specific to Xfactor onboarding that increases effectiveness and credibility of participants
  • Builds trust and credibility with key stakeholders through regular interaction, evidenced by feedback and proven working partnership
  • Functions as cross-franchise lead for support of training to Xfactor specific content with brand teams 
  • Leverages existing Learning & Development core platforms and content within the Franchise training to limit duplicative efforts
  • Demonstrates direct and open communication to key stakeholders resulting in positive relationships and mutual alignment
  • Demonstrates and applies knowledge of all stakeholder businesses, strategies and priorities and integrates training activities into franchise team business plans
  • Leads cross-functional initiatives and may be responsible for additional special projects within training organization
  • Recognized as a program expert as well as an expert in areas such as customer and business skills
  • Executes with direct guidance from senior training leadership

Key stakeholders:

  • Xfactor Leadership
  • Xfactor In-house and Field Teams
  • CA&O Leadership
  • Franchise Leadership
  • Xfactor IBT partners 



  • Bachelor’s degree
  • 5+ years of experience in pharmaceutical industry as a training manager, program manager, project manager or similar
  • Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g. CFR 210/211, cGMP)
  • Prior experience leading projects with regional or national impact
  • High performing track record and strong understanding of what drives success in a commercial organization 
  • Demonstrated ability to work with a variety of individuals at all levels of management to develop partnerships and align training with the business strategy
  • Proven ability to integrate business trends, brand strategies, and marketplace drivers into plans that drive competitive advantage to the organization


  • Registered Nurse
  • Knowledge and exposure to health sciences, market access and/or account management is preferred

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.