Patient Coordinator

Bethesda, Maryland
Jul 18, 2021
Required Education
Bachelors Degree
Position Type
Full time

We are currently searching for a Patient Coordinator to provide support to the National Institutes of Health (NIH). This opportunity is a full-time position with MSC, and it is on-site in Bethesda, MD.


Duties & Responsibilities
  • Work with adult populations to identify suitable research subjects for enrollment in study.
  • Coordinate all enrollment and follow-up evaluations of recruited subjects with NIH staff (including the genetic counselor, nurse practitioner, research assistant, and others).
  • Shadow patients and staff; review documentation to become familiar with the research protocol to recruit subjects and answer questions regarding study participation.
  • Recruit family members of group to participate in segregation and other related studies when  finding a need for follow-up.
  • Act as liaison between research staff and community health centers in the communities serving research participants so that participants can be referred to these centers to receive appropriate follow-up of clinical findings from the study.
  • Perform community outreach activities in recruitment areas to encourage participation in research study.
  • Communicate information that results from study participation to patients, families and referring physicians, community health centers and counselors. Work with staff on protocol submissions for the Institutional Review Board (IRB) and outside institutions and human subjects’ protection issues for the research protocol.
  • Provide advice on and coordinate communications to the target community for advertisements, public service announcements and other public engagement approaches.
  • Participate in weekly group research meetings; meet regularly with study clinical coordinator, nurse practitioner, staff clinician, and principal investigator.
  • Work with staff on the management of the database specifically as it relates to the enrollment of participants; perform data entry.
  • Work to ensure that participants recruited receive compensation for their participation.
  • Provide monthly summaries of outreach activities, including work log of home visits, community outreach activities, community center visits.
  • Provide monthly summary of number of individuals approached about the study and subjects enrolled.
  • Distribute recruitment materials.
  • Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity.
  • Troubleshoot scheduling issues to ensure maximum productivity of staff resources.
  • Monitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients, families, and staff.
  • Act as a liaison between participants, participant's relatives and staff members and communicates participant's questions, complaints, problems, and concerns to appropriate staff members.
  • Coordinate patient schedules with testers, nurses, physicians, and clinical research coordinators.
  • Act as primary point of contact for patients enrolled in the study.
  • Coordinate the recruitment, scheduling, travel, and admission of research study participants with clinical staff.
  • Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel.
  • Coordinate scheduling, travel and lodging of subjects participating in studies.
  • Explain policies and procedures to participants and refer them to appropriate staff.
  • Distribute patient recruitment and communication materials.
  • Distribute fliers, research, and place advertisements in suitable media.
  • Collates, enters, and maintains data collected on participants.
  • Triage questions to appropriate personnel in the team as necessary.
  • Maintain ongoing relationships with patients, families, caregivers, medical care providers and various individuals on a continuous long-term basis.
  • Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent, and routine; triage the issues to the appropriate personnel in the team as necessary.
  • Coordinate new patient referrals by obtaining pertinent information and forwarding it for review.
  • Communicate all patient protocols to patients, within the context of eligibility criteria for specific protocol; obtain appropriate consent forms.
  • Serve as point of contact for questions, advice and communications on the process and status of protocols; initiate and respond to correspondence and telephone contacts pertaining to admission of patients.
  • Respond to communications with research subjects. Direct questions to appropriate team member.
  • Monitor workflow and administers and revises processes to maintain and improve operations.
  • Collect, verify, record, and maintain data on clinical activity and/or research.
  • Collect outside medical documentation, electronically scans and uploads records into the electronic medical record.
  • Provide lists of potential research volunteers to principal investigators based on database searches against protocol criteria.
  • Review incoming patient referrals and contact referring physician’s office if referral is incomplete.
  • Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH.



  • Bachelor’s degree in Biology, Life Sciences, or a related discipline.
  • Minimum three (3) years related experience.
  • Strong communications skills, both oral and written.
  • Maintain client communication regarding data management project status and review key project questions with clients, working in a hospital setting.
  • Experience with clinical research writing.
  • HCA Process, track, and validate data accurately and on time, in accordance with data processing and entry instructions.
  • Perform data abstraction and data entry on several different protocols into multiple clinical research databases.
  • Develop and extract patient clinical data reports for publications and presentations.
  • Possess proficiency with clinical databases and report tools.
  • Proficient in MS Office, Electronic Medical records.


Company Description

We are a trusted government partner that blends deep domain expertise with advanced technologies to help our customers solve complex problems that improve, protect, and save lives. As a rapidly growing company, we combine entrepreneurial spirit, customer focus, and an outcomes-based approach to support agency missions in health IT, life sciences, public safety, and grants management.


The Dovel Family of Companies offers employees an opportunity to advance beyond a specific role or contract, we offer a path to develop an enriching career. We believe in empowering a culture of innovation, customer success, and employee growth. 


What you’ll get…

  • Time Off! Flexible schedules and company paid holidays allow you to take the time you need.
  • Investment in YOU! 401(K) company contributions are yours to keep with no waiting period.
  • Choices! Unique healthcare plans to choose from with options like fertility and orthodontia benefits.
  • Discovery! With our tuition assistance and training programs, we support your career advancement.
  • Tax Savings! Enroll in pre-tax Health or Dependent Care Flexible Spending, HSA with company contributions, parking, and/or transit commuter benefits.
  • Support! Working parents and busy professionals – we’ve got you covered with a supportive culture, confidential Employee Assistance Program and a membership to
  • Perks! Employee discounts, peer recognition programs, company-wide wellness challenges, and fun community events.
  • A Voice! A unique culture where you can influence decisions and have your voice heard.




We are an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability, or veteran status.