Supervisor, Inbound Accounts Receivable

Austin, Texas
Jul 17, 2021
Required Education
Bachelors Degree
Position Type
Full time
About Allergan Aesthetics
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit

The Accounts Receivable Supervisor has formal supervisory responsibilities; coordinates resources and sets daily priorities to meet operational objectives. This role requires excellent organizational skills, advanced excel, ability to effectively communicate and negotiate with customers through written and verbal communication. The Accounts Receivable Supervisor will be accountable for a mid-size team of inbound collection representative. This role is accountable for monitoring, organizing the day-to-day operations, assigning work, and ensuring the completion of daily tasks within their assigned team, identifying areas of improvement, and handling customer escalation communication. The Accounts Receivable Supervisor is an important contributor in implementation of the departments policies and procedures. This position reports to the Manager, Accounts Receivable.

This employee must conduct their work activities in compliance with all applicable regulatory requirements and Allergan internal requirements, which include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives.

The Accounts Receivable Supervisor must be able to do the following task in their job function:

  • Oversee daily activities and responsibilities for six – eight Inbound Collections team members.
  • Knowledge of Sarbanes- Oxley (SOX) controls
  • Ability to work and lead initiatives without day to day supervision.
  • Ensure the team is meeting inbound collections metrics, complying with company standards and federal collection laws, and generally performing the essential functions of their position.
  • Supervise and coordinate day-to-day activities of team members and other supervisors to maintain inbound metrics
  • Daily review of workflow productivity toll and ensure collection escalation procedures is being followed
  • Report weekly metrics and sets performance goals, tracks, and evaluates performance including call audits; coaches, develops and trains team
  • Responds to customer escalation requests and attention to detail and follow-through on execution
  • Solves problems based on practice and precedent
  • Ability to take initiative and make decisions
  • Fosters relationships and has excellent verbal and written communication skills to effectively communicate both internally and externally
  • Able to prioritize and manage competing priorities to ensure deadlines are met
  • Other Duties as assigned



  • 5-7 Years of B2B Collections Experience, preferably in a Healthcare of Pharmaceuticals
  • 2 Years Supervisor Experience
  • Degree Required; 7 years of experience will be considered in place of degree
  • Schedule Flexibility (some nights and weekends based on project deliverables)
  • Advanced Excel



Preferred Requirements:


  • SAP

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Job Type
Job Level Code
About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.