Information Systems Business Analyst

Thousand Oaks, CA
Jul 14, 2021
Required Education
High School or equivalent
Position Type
Full time

Amgen is seeking an experienced Business Systems Analyst for the Integrated Case Management Automation (ICMA) platform within our Operations Information Systems organization. This transformational platform is driving fundamental improvements in how product complaints & adverse events information is captured, triaged, investigated, and analyzed while structuring process execution for digital transformation. The technology solution enables end-to-end information flow between product complaints & adverse events data, driving intelligent decision automation of case tasks, and fueling downstream analytics.

The successful individual will partner with the Business Product Owner to establish product vision and provide technical direction to the Agile Product team. This individual will contribute to the success of IS functions by making fundamental improvements in how information is managed, business processes are operated, and workflow is directed. The Analyst will effectively achieve the integration and orchestration of all activities required for product development and will lead strategic cross-functional meetings to facilitate the optimization of processes through implementation of solutions that enable enterprise-wide information knowledge management.

Key responsibilities include:

  • Bridge the business desires with the capabilities of the technology
  • Plan, prioritize, and manage feature backlog and product roadmap
  • Create and prioritize stories, epics, and themes to ensure work focuses on those with maximum value aligned with product strategy
  • Plan product releases and set expectations with stakeholders for delivery of new functionality
  • Play an active role in mitigating impediments impacting successful team completion of Release/Sprint goals
  • Ensure solution alignment with Amgen IS strategy, standards, and operating procedures
  • Facilitates complex design and technical discussions, balancing differing opinions and influencing decisions including Agile ceremonies as scrum master
  • Assimilate and scale new technology capabilities that result from internal or partner pilots
  • Identify and evaluate technology/business trends and contending products to improve the products ability to deliver business outcomes

Basic Qualifications:

Doctorate degree


Masters degree & 3 years of directly related experience


Bachelors degree & 5 years of directly related experience


Associates degree & 10 years of directly related experience


High school diploma / GED & 12 years of directly related experience

Minimum Qualifications:

  • Min 5 years exp working in Information Technology
  • Experience creating requirements specifications, design specifications, and test protocol documents
  • Demonstrated ability to manage multiple tasks efficiently; prioritizing, negotiating, and escalating effectively with clients, management, and various IS groups
  • Ability to communicate analysis in a clear, precise, and actionable manner

Preferred Qualifications:

  • Bachelors degree in Engineering, Information Systems, Computer Science or the Life Sciences
  • Excellent business analysis, data analysis, problem solving, and troubleshooting skills
  • Ability to collaborate and influence business partners and other IS resources to drive projects end-to-end
  • Experience deploying data science, machine learning, and artificial intelligence capabilities
  • Experience working as a Scrum master OR working in Product teams
  • Experience with Atlassian products such as Jira and Confluence
  • In-depth knowledge of the software development lifecycle and Agile process, tools, and principles
  • Familiarity with GxP computer system validation
  • Familiar with Amgen City Planning platforms, such as Amazon Web Services, Salesforce, MuleSoft, Databricks, etc
  • Good understanding of basic system engineering, information risk and security guidelines and architecture standards
  • Outstanding written and verbal communication, presentation, and leadership skills
  • Demonstrated ability to manage multiple tasks efficiently; prioritizing, negotiating, and escalating effectively with clients, management, and various IS groups
  • Ability to communicate analysis in a clear, precise, and actionable manner
  • Biotech / Pharma experience

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve peoples lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the worlds leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.