AbbVie

Product Surveillance Technician I

Employer
AbbVie
Location
Austin, Texas
Posted
Jul 10, 2021
Ref
2107780
Required Education
Associate Degree
Position Type
Full time
About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results.  All while wearing jeans to work!

WHAT YOUR NEW MANAGER WANTS YOU TO KNOW:

 “I’m looking for a budding leader that is passionate about providing an exemplary customer experience to our customers and patients. If you want to jump start your path to leadership and contribute to keeping patients safe, I would be very interested in receiving your resume.  Let’s discuss what you can bring to the team and what you aspire to do in the future.

*YOU ARE more than just a title, YOU ARE…

  • A Troubleshooter– You will initiate and update complaint/claim files, analyze information obtained, and provide generalized company, product, or warranty information.
  • A Critical Thinker – You are inquisitive and passionate about solving complex problems, and have the ability to accurately perform detail-oriented work in a fast-paced, multi-task environment.
  • A Knowledge Sponge – You develop and maintain a working knowledge base of product labeling and regulatory guidelines.
  • A Voice – You are not only a voice to our customers and patients, but you will also voice and contribute to continuous improvement initiatives.

YOU WILL:

  • Be a process guru. Process incoming calls, faxes, and emails.
  • Initiate and set up complaint and claim files. Maintain and update databases, recording all complaint activity in both hard copy and digitally.
  • Act as a Subject Matter Expert. Work cross functionally and communicate sensitive information appropriately with patients and physicians.
  • Initiate product reimbursement and claim records. Work with multiple cases at a time and be able to identify potential litigious customers, escalating for appropriate resolution.
  • Be a key participant in department projects.

Qualifications

YOU BRING:

  • At least two (2-3) years of business experience within customer service or clinical setting.
  • Associates degree required, Bachelor’s degree from accredited college or university preferred.

For this role, we’re looking for a thought leader who is:

  • Passionate about customer experience
  • Always looking for ways to improve
  • Excellence Focused
  • Inquisitive
  • Acts as an Owner

A Talent Magnet: The best leaders are brand ambassadors and have an eye out for great talent to join our family. All Allergan colleagues are an extension of our recruiting team, building bridges for the best people to grow our company.

WE WILL GIVE YOU THE ALLERGAN EDGE:

At Allergan, we define the “Allergan edge,” as something that sets us apart, gives us an advantage and strengthens us to be better – for our customers, patients, investors and each other. Our 'edge' is our colleagues, and we are committed to making Allergan the best place for them to work and achieve career goals.

How do we do this? We Engage, Develop, and Reward our colleagues.

  • Engage. From Day 1. You are a bold leader who wants to make an impact. We listen to your ideas and your questions, so we can be even better at what we do.
  • Develop. Learn every day, build new skills every day. We prioritize development, so our leaders are always ready for the next challenge and opportunity.
  • Reward. Exceptional performance creates exceptional opportunities and rewards. Financial awards and incentives are just a part of this - we invest in our people; celebrate successes through recognition programs; promote healthy lifestyles and work-life balance.  We offer amazing benefits most of which start on your 1st day at work (Medical, Dental, Vision, 401k – company match up to 8%, Tuition Reimbursement, and much more)

 


Significant Work Activities
N/A
Travel
No
Job Type
Experienced
Schedule
Full-time
Job Level Code
IC
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.