IT Support Specialist

Jun 14, 2021
Required Education
Bachelors Degree
Position Type
Full time

The successful IT Support Specialist will be responsible for utilizing their skills to resolve technical problems within the IT Operations Group that cover a multitude of technical disciplines. Sana seeks individuals who are willing to work hard while maintaining a high level of customer service delivery. In order for our IT team to be successful, we must see no job as too small and no challenge as too big!

  • General Tier 1 & 2 technical support (SW/HW)
  • Receiving/inventorying of IT assets & small parts
  • Configuration and deployment of IT assets
  • Imaging IT computer assets
  • Basic repairs of IT assets
  • Managing 3rd party repair agents
  • Preparation of all new hire equipment and supporting the People team at new hire orientation
  • Removal of IT assets from employees who have been offboarded
  • Manage the RMA and repair process for all devices under warranty
  • Demonstrate Sana's core values and the attributes that support these core values (Lead from every seat, Thrive as a team, Make it happen)

Basic Qualifications
  • Minimum of 2 years of configuring and installing computer hardware and software
  • Deep experience in Microsoft Office 365 applications as well as Windows 10 and the Adobe Suite
  • Demonstrable ability to work and make decisions independently in a fast-paced production environment
  • Excellent written and verbal communication skills
  • High school diploma or equivalent
  • Authorization to work in the U.S. without sponsorship
  • Working safely in person on a predictable and regular in-person basis is an essential job function for this position and the Company requires that all individuals working in-person, subject to certain exceptions, be fully vaccinated against COVID-19.

Preferred Qualifications
  • A+, Network +, or other IT industry standard certifications
  • Experience troubleshooting integrated and interdependent computer systems
  • Experience maintaining printers, troubleshooting laptops (PCs and Macs)
  • Ability to prioritize work based on business objectives
  • Service Management, Project Management, and Inventory Management skills


IT Support Specialists must have the ability to lift up 30lbs as well as being able to be mobile (walking, crawling under desks, climbing a ladder, etc.) with or without reasonable accommodation.

This position reports directly to the Manager, IT Technical Services.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job description listed above is representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Sana, we believe that a diverse workforce strengthens us as a company and helps us to achieve our mission to meaningfully change the outcome of many human diseases. This belief is a pillar of our business and is critical to our success. Our goal is that Sana is the place for talented people to bring their authentic selves to work, to have a great career and to deeply, positively impact patients.

The Company is committed to providing a workplace free of discrimination and harassment based on race, color, religion, age, gender, national origin, ancestry, physical or mental or sensory disability (including the use of a trained guide dog or service animal by a person with a disability), genetic information, actual or perceived HIV or Hepatitis C infection, medical condition (cancer or a record or history of cancer and genetic characteristics), marital status, sexual orientation, sexual preference, pregnancy (including childbirth and related medical conditions), disability, veteran status, political ideology, taking or requesting statutorily protected leave, status as a victim of domestic violence, sexual assault or stalking, or any other basis prohibited by applicable law.

Core to our values, we believe there is nothing more important than the health and wellness of you and your family. We cover 100% of the cost for employee health coverage and offer generous time-off, parental leave, short and long term disability, financial wellness programs, a 401(k) Plan, Employee Stock Purchase Plan, commuter subsidy and a variety of wellness offerings to support each person individually.