Analyst, Sample Operations

Lake County, Illinois
Jun 11, 2021
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

  • Sample Allocations and Shipments: Create bi-monthly sample shipments for US hand sampling reps based upon orders placed. Create & process bi-monthly sample shipments to P Rico hand sampling reps based on mktg allocation. Process adhoc sample shipment reqests, ensuring warehouse avail & budget compliance. Create adhoc shipments for new hire reps & new product launches to ensure timely receipt of samples. Investigate and report, where applicable, any loss in transit shipments or returns.
  • Logistics Vendor Management: Manage shipping vendor compliance to align with PDMA requirements. Primary responsibility is to process sample shipments to Field Sales Representatives, ensure shipments are made in a timely manner, and research shipment discrepancies. Responsible for the development of business rules/requirements and ensuring vendor compliance. Utilize analytical and critical thinking to efficiently and effectively resolve issues.
  • Training: Manage workflow for training: allocations, shipments & systems. Complete docs needed for the ALC team to upload FS activities in ALC. Register/Monitor completion of Sample Ops employees for needed training. Register FS employees for sample cert curriculum as new hires/LOA returns/transfers. Manage annual cert prgm by registering all sampling FS employees. Provide qrtly updates of the training plan. Provide 1:1 training to FS empl esp pol violations/PDMA reportable events.
  • Audits:. Responsible for the maintenance of the Sample Operations Audit Playbook on a quarterly basis as well as testing equipment to support an audit. These activities contribute to audit readiness for any planned or unplanned, internal or external audits of Sample Operations.

  • BA, BS degree required or equivalent experience.Minimum of 2 years experience in highly regulated functions. Knowledge of pharmaceutical industry, compliance regulations and standards (PDMA)Experience and expertise with regulatory audits and practices
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Access),Vendor management experience,Able to manage multiple tasks/priorities simultaneously with sense of urgency,Strong project management, problem-solving and analytical skills and ability to develop & execute innovative, creative solutions,Strong customer and operations focus,Confidence in providing subject matter expertise to cross functional partners,
  • Ability to clearly and confidently articulate complex and difficult concepts,Extensive understanding of pharmaceutical field sales activities, roles and behaviors,Excellent written, verbal and presentation skills,Ability to develop and deliver training and communications,Ability to thrive in a team enviornment

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.