Senior Learning and Development Specialist

Location
Raleigh, NC, United States
Posted
Jun 08, 2021
Ref
2290286
Required Education
Bachelors Degree
Position Type
Full time
Senior Learning and Development Specialist
United States - North Carolina - Raleigh

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead's therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company's five core values. That's because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to pursuing scientific invention to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead has operations in more than 35 countries worldwide, with headquarters in Foster City, California.

You will be part of a team that is helping millions of people live healthier, more fulfilling lives. We are a close community where every individual matters and everyone has a chance to enhance their skills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work. By joining Gilead, you will further our mission to discover, develop and deliver innovative therapeutics for people with life-threatening diseases.

The Gilead Business Services center in Raleigh's Research Triangle region will be home to some of the company's critical shared service teams in North America, including Information Technology, Global Financial Solutions, HR Operations and Procurement Services Desk. These functions provide the necessary support to ensure Gilead's business runs effectively and efficiently. The center will also be a catalyst for standardization of processes, digital transformation and technology optimization. Please check out more at https://nccareers.gilead.com/

Specific Responsibilities & Skills:

Gilead IT is seeking someone with a passion for helping people learn and adopt new technology through training initiatives. This new role will be an important part of IT's new internal creative agency, helping the team facilitate large-scale transformation initiatives through creative, appropriate and timely training opportunities to promote adoption of technologies throughout the company.

For instance, when the company offers a new platform for video conferencing, this person will work with colleagues in the division to create or leverage simple, impactful and effective training courses in a variety of mediums to ensure that employees understand and use the new platform.

The IT Training Content and Delivery Specialist will report to the IT Employee Experience Lead. This role will directly support the IT Organizational Change Management (OCM) team and will actively collaborate across IT and supporting business functions, including Human Resources.

Essential Duties and Job Functions:
  • Conduct training needs assessment and identify training requirements, and learning and development gaps
  • Identify training needs and ensure development of high quality new and on-going training interventions
  • Work with subject matter experts and technical leads to identify key training needs and opportunities
  • Plan, organize, and implement a range of training activities, including formal and informal on-the-job, classroom, print, in-person, virtual (video and audio), and mobile training, both self-led and instructor-led
  • Design and develop training plans, curriculum and content independently or with vendor assistance for cross-functional IT projects
  • Ensure that all content is the highest quality, creative and compelling, and aligned and integrated with the appropriate corporate, cross-functional, and functional messages. Be comfortable with hands-on production of final deliverables to ensure consistency and reinforce values to support Gilead's vision.
  • Ensure all training activities follow regulatory and legal requirements
  • Create and adapt curriculum for a variety of audiences and learning delivery methods.
  • Design multi-level blended learning based on user requirements and training needs
  • Assist other teams by contributing to and reviewing training materials, knowledge base articles, outage notifications, etc.
  • Develop train-the-trainer programs and provide train-the-trainer sessions for internal subject matter experts
  • Provide training to new hires as well as existing employees and contract staff
  • Maintain existing training programs and content; develop and manage internal IT Training webpages
  • Contribute to project SharePoint sites; familiar with Office 365 Suite
  • Maintain appropriate records of training activities
  • Identify and remediate instances of existing information that may conflict with new training content
  • Develop training standards, templates and framework
  • Manage learning management system and/or training database, as required
  • Enroll participants, schedule courses, maintain a training calendar and book training rooms/Zoom meetings
  • Evaluate training effectiveness, provide feedback and adjust
  • Manage the training budget and project timelines
  • Perform other duties as assigned
  • Available to travel up to 25 percent, domestically and internationally


Basic Qualifications:
High School and Nine Years' Experience OR Associates Degree and Seven Years' Experience OR Bachelor's Degree and Five Years' Experience OR Masters' Degree and Three Years' Experience

Preferred Qualifications:
  • 4+ years of training or educational experience
  • 2 or more years in IT and/or healthcare a plus
  • Some experience managing cross-functional teams or projects; and influencing management and key stakeholders
  • Demonstrated expertise in training and coaching
  • Strong familiarity and knowledge of commonly used concepts, practices, and procedures for training
  • Ability to simplify complex, technical concepts and make them human, relatable, and visual
  • Exceptional communication and writing skills and experience with the following:
    • Developing and organizing content that will be distributed online (i.e. writing for the web)
    • Explaining technical concepts to non-technical users
    • Presenting to and managing questions from large groups
  • Intellectual curiosity and the ability to quickly learn
  • Excellent interpersonal and relationship-building skills
  • Collaborates and works well across teams
  • Strong organizational and project management skills
  • Attention to detail and proven ability to manage multiple, competing priorities
  • Comfort working at a fast pace and with ambiguity and contribute to cross-functional initiatives
  • Self-motivated, highly collaborative and possesses a great attitude


For jobs in the United States:
As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact careers@gilead.com for assistance.

For more information about equal employment opportunity protections, please view the 'EEO is the Law' poster.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
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