Commercial Operations Manager (M/F)

Employer: DNA Script
Location: San Francisco, CA, United States
Start date: Jun 5, 2021

Discipline: Manufacturing & Production, Operations
Required Education: Bachelors Degree
Position Type: Full time
Hotbed: Biotech Bay

Job Details
Company

Job Details

We are looking to assemble a team of best-in-class, innovative and passionately impatient people. We want to gather their talents and skills to achieve one goal: unlock the power of "DNA-write". We offer the opportunity of joining a dynamic, international, and highly skilled team in a pioneering startup. Our SYNTAX DNA Synthesis platforms not only have the potential to change the way the world makes and uses synthetic DNA, but also to accelerate the rate of discovery by delivering upon the promise of same-day results.

This is an opportunity to join a rapidly growing company and to have a large impact on developing a technology that will have a far-reaching impact across biological sciences.

The Role

We are seeking a commercial operations Manager to help the Sales and Support organization with our CRM, reporting and development of new analytical tools. This person will be responsible for hiring, training and supervising customer service representatives. This person will be an integral part of the commercial team helping to create new tools to increase the visibility and alignment across several functions. Someone who is collaborative, transparent and seeks to create new and improve on existing processes will be a great addition to the DNA Script team.

Responsibilities:

Work with Commercial leaders on critical strategic, organizational, and operational projects designed to increase revenue, sales productivity, and operational efficiency
Provide thought leadership, perform business analysis, and support execution of high-impact strategic projects and mission-critical initiatives
Hire, train and manage Customer service representatives for order entry, and customer communication.
Review, improve and develop reports to be used by the commerciateams in support of daily operations, monthly/quarterly metrics and business initiatives
Facilitate implementation, development and maintenance of Netsuite CRM functionality in a cross-functional team environment, working closely with contractors and DNA Script teams
Develop a Forecasting tool and collaborate with Finance and Sales on monthly forecasting cycles
Own quarterly revenue projection process, including model updates and meeting facilitation with key Sales and Operations leadership
Lead and or participate on cross-functional teams to develop improved processes and communication in support of business initiatives
Identify and implement process improvements with the goal of streamlining Order Entry to Order Fulfillment portion of commercial business process
Understands and communicates strategic and tactical directions to ensure consistent and cohesive business objectives interdepartmentally
Create and update work instructions and process maps
Effectively communicate with manufacturing, logistics, sales, finance, and product marketing groups to support process implementation and improvements
Plan and monitor operational initiatives to improve the efficiency and effectiveness of customer care
Performs other duties as required

Preferred experience
Requirements:

A relevant Bachelors Degree, or a Masters Degree in technical or business related discipline
3+ years' experience in an operations role
Previous experience working in or with Sales, Finance, customer service, order management, field support, or similar groups in an analyst position
Previous Life Science or Clinical Industry experience a plus
Experience working with ERP and CRM systems. Netsuite knowledge preferred
Previous experience developing or running reports using BI tools
Experience using Microsoft suite including: Word, Excel, Outlook, Power Point, etc.
Strong analytical skills and ability to effectively communicate complex topics concisely
Very strong Microsoft Excel experience
Ability to collaborate and communicate across all levels of the organization and effectively balance commercial and operational needs
Ability to handle multiple tasks, embrace change, and innovate in a fast past environment
Ability to handle stressful situations and demonstrate strong problem solving skills
Ability to develop and present information to commercial leadership
Ability to effectively lead, plan and execute on plans for process improvement

Nice to have & background:

Management Experience a plus
Experience with Field Service and Case Management activities facilitating metrics development
Familiar with ISO13485 quality management system and supporting report development to satisfy tracking and trending of product quality.

Recruitment process

Phone Interview with manager
Day Interview at the office with manager, HR, cofounders and the team
References Check
Timing: 2-3 weeks

Company

DNA Script is a leading company in manufacturing de novo synthetic nucleic acids using enzymatic DNA synthesis (EDS) technology. The company aims at accelerating innovation in life science and technology through the decentralization of rapid, on demand and high-quality DNA synthesis. DNA Script's approach leverages nature's billions of years of evolution in synthesizing DNA to set a new standard for customizing nucleic acid synthesis thus accelerating discovery in genetics, genomics, and synthetic biology. Discovery disciplines with profound impacts upon humanity such as biopharma, translational genetics and even molecular information storage all start with synthetic DNA. The company has recently initiated the commercialization of its first EDS powered platform, the SYNTAX system.

To date, DNA Script has raised over $315M of financing, with leading investors such as Coatue Management, Fidelity Management and Research, Catalio Capital Management, Casdin Capital, LSP, Bpifrance Large Ventures, Danaher, Illumina Ventures, Agilent, Merck Ventures, Sofinnova Partners, Kurma Partners, T Rowe Price, Baillie Gifford and Eurazeo.

DNA Script also partners on technology and product development with leading organizations such as DARPA, IARPA, Moderna Therapeutics, GE Research, Illumina, the Broad Institute, Harvard University, Institut Pasteur and the French Department of Defense.

DNA Script has its research and manufacturing facilities headquartered in Paris, France, and is in the process of expanding its commercial and development teams in South San Francisco.

Opportunity and Challenges

We are looking to assemble a team of best-in-class, innovative and passionately eager people. We want to gather their talents and skills to achieve one goal: unlock the power of “DNA-write.” We offer the opportunity of joining a dynamic, international, and highly skilled team in a pioneering startup. Our DNA On Demand platform not only has the potential to change the way the world makes and uses synthetic DNA, but also to accelerate the rate of discovery by delivering upon the promise of same-day results.

This is an opportunity to join a rapidly growing company and to have a large impact on developing a technology that will have far-reaching impacts across biological sciences.

French office: 67 avenue de Fontainebleau, 94 270 Le Kremlin-Bicêtre

US Headquarters: 2001 Junipero Serra Blvd. Suite 400, Daly City, CA 94014, USA

Company info

Website: https://www.dnascript.com/
Phone: 650-457-0844
Location: 2001 Junipero Serra Blvd. Suite 400
Daly City
CA
94014
United States

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