IT Program Analyst

Bethesda, MD, United States
Jun 05, 2021
Required Education
Bachelors Degree
Position Type
Full time


We are currently searching for an IT Program Analyst to provide support to the National Institutes of Health (NIH). This opportunity is a full-time position with MSC, and it is on-site in Bethesda, MD.

Duties & Responsibilities



  • Assist program leads on initiatives including IT requirements assessment and development including work on SharePoint workflow development, and maintenance.
  • Perform user acceptance testing; test the system to see if the workflows work; gather feedback from other users; provide suggestions on improvements.
  • Assist with further developing MS Teams Platforms; set up new channels; assist with converting meeting to MS Teams; refine the document use capabilities; transfer staff to Teams chat rather than Skype.
  • Support with emerging technology assessment; gather information on available options for the best applications to use to fit the Branch's needs; analyze comparisons; develop the paperwork for NIH approval/clearances; coordinates the purchase with the AO; ensure the application is installed and working smoothly.
  • Develop and implement stakeholder communication and training using a variety of communication tools, including PowerPoint, Articulate and other emerging technology.
  • Coordinate with program area staff and the to assess records retention requirements for all record types; determine program area needs to address records management for electronic and other record types; propose record management practices and procedures for respective program area; assist with implementation of records management.
  • Assess program processes and additional data and make recommendations to improve the program's specific systems, policies and procedures; process submission requests from NIH staff related to new or modified manual chapters for clearance and approval; check email inboxes, add information to spreadsheets for tracking purposes; completing template memos and emails; provide updates as status changes.
  • Work with staff on special projects that involve research, analysis and written recommendations; assist program staff with administrative functions on special projects including coordinating communications, consolidating responses for submissions, coordinating teleconferences and meetings, and other collaborative solutions for program modernization efforts.
  • Provide general support to NIH-wide programs to include research and reviews/assessments (e.g. edit, assist with development and provide recommendations) related to requests submitted to each of these programs; review, edit, assist with development and provide recommendations on new or modified Manual Chapters, Delegations of Authority (DOAs), Organizational Changes, and Policy Manuals.
  • Provide assistance, analysis, process improvements, trainings and other communications to NIH stakeholders.
  • Support staff to solve inter- and intra-departmental functions and tasks including improvements to the program's specific systems, policies and procedures, processing submissions for clearances and approval; develop internal standard operating procedures (SOPs) to enhance and streamline functional areas.
  • Prepare multi-media presentations and summary reports.
  • Collect, analyze and organize relevant qualitative and statistical evaluation information and program information to prepare clear and effective reports.
  • Review outgoing correspondence and other documents for procedural and grammatical accuracy, accessibility, proper format and conformance to established policies and procedures.
  • Organize meetings and conferences; invite attendees; coordinate audio/visual requirements; coordinate teleconferencing; confirm speakers/presentations; prepare and disseminate agendas, handouts and other required documents; prepare and consolidate notes, action items and follow-up, including partnering with senior leadership to guide, train and update, stakeholders.
  • Handle and resolve complex and/or unusual problems and emergency situations as they arise; work with staff to improve the efficiency and effectiveness of administrative operations; develop expeditious and efficient methods to solve problems.







  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Minimum of three (3) years of related management experience.
  • Experience assessing and developing requirements documentation, developing workflows and user acceptance testing.
  • Proficiency with SharePoint development and maintenance, and MS Office 365, including use of Excel, Outlook, Teams, and Word.
  • Working knowledge of Articulate or similar e-learning-authoring program to develop training modules.
  • Working knowledge of federal records management requirements and programs.
  • Experience developing employee training using a variety of training methods and materials, including online options, desk references, guidebooks, presentations, and examples.
  • Manage multiple priorities, communicate effectively both written and verbally, and work independently and with a team.
  • Strong communications skills, both oral and written.
  • Excellent analytical, organizational and time management skills.


Company Description

We are a trusted government partner that blends deep domain expertise with advanced technologies to help our customers solve complex problems that improve, protect, and save lives. As a rapidly growing company, we combine entrepreneurial spirit, customer focus, and an outcomes-based approach to support agency missions in health IT, life sciences, public safety, and grants management.

The Dovel Family of Companies offers employees an opportunity to advance beyond a specific role or contract, we offer a path to develop an enriching career. We believe in empowering a culture of innovation, customer success, and employee growth.

What you'll get...




  • Time Off! Flexible schedules and company paid holidays allow you to take the time you need.
  • Investment in YOU! 401(K) company contributions are yours to keep with no waiting period.
  • Choices! Unique healthcare plans to choose from with options like fertility and orthodontia benefits.
  • Discovery! With our tuition assistance and training programs, we support your career advancement.
  • Tax Savings! Enroll in pre-tax Health or Dependent Care Flexible Spending, HSA with company contributions, parking, and/or transit commuter benefits.
  • Support! Working parents and busy professionals - we've got you covered with a supportive culture, confidential Employee Assistance Program and a membership to
  • Perks! Employee discounts, peer recognition programs, company-wide wellness challenges, and fun community events.
  • A Voice! A unique culture where you can influence decisions and have your voice heard.


We are an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability, or veteran status.