Corporate Affairs Senior Manager, Patient Assistance Programs

Thousand Oaks, CA
Jun 04, 2021
Required Education
Bachelors Degree
Position Type
Full time


If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of. Join us.

Corporate Affairs Senior Manager, Patient Assistance Programs


What you will do

Lets do this. Lets change the world. In this vital role you will be based at our global headquarters in Thousand Oaks, CA. The Senior Manager will report directly to the Corporate Affairs Director, Patient Assistance Programs (PAPs). Patient Assistance Programs plays an integral role in administering Amgens PAPs, including product donations via Amgen Safety Net Foundation (ASNF).

The Corporate Affairs Senior Manager will assess U.S. Patient Assistance Program (PAP) processes and develop/implement improvements with a focus on ensuring compliance, developing scalability, and enhancing the patient experience. They will work cross-functionally with Amgen Law, Safety, Quality, Healthcare Compliance, Finance, and Corporate Affairs to understand the PAP regulatory environment. This individual will streamline ASNF processes, meet expected increase in patient volumes without corresponding increases in resources, and create an improved overall patient experience from the first to the last touch with ASNF.

Key responsibilities of the Senior Manager, Patient Assistance Programs will include:

1. Obtain a deep understanding of patient assistance foundation operations

  • Amgen Safety Net Foundation (ASNF)

  • Peer foundations and PAP best practices

  • Legal and compliance environment in which we operate

2. Assess current PAP performance

  • Apply a robust problem solving technique (e.g. 6 Sigma) to frame the current situation

  • Create and/or validate mechanisms to track key KPIs for ASNF, including its vendors

  • Identify root causes for performance gaps and propose solutions

3. Develop and execute on improvement plans

  • Constructively identify and develop concrete options to simplify ASNF processes

  • Develop and apply growth and scalability models to assess trade offs across potential options

  • Develop timelines and robust implementation plans

  • Produce program impact analytics and long-range budget plans

4. Develop and deliver presentations that clearly summarize all efforts above and make recommendations for action

5. Develop training materials and document processes to ensure program sustainability

Travel: Up to 20% (visit ASNF vendors; pending lifting of COVID restrictions)


What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

Masters degree and 4 years of patient access and/or 6 Sigma experience OR Bachelors degree and 6 years of patient access and/or 6 Sigma experience

  • Significant competency in compliance guidelines governing all areas of patient assistance programs

  • Background and/or experience working in the US healthcare reimbursement landscape

  • Familiarity with audit processes and not-for-profit accounting, legal, and tax requirements

  • 6 Sigma methodology or equivalent (ideally a Black Belt)

  • Excellent collaborator with the ability to shape long-term and mutually beneficial relationships with Amgen colleagues and third party vendors

  • Utmost integrity and commitment to Amgen values

Preferred Qualifications:

  • Experience leading business/process transformation projects

  • Strong quantitative and qualitative analytic skills

  • Excellent conceptual problem-solving skills with demonstrated ability to clearly define problems, pragmatically scope problem solving approach, and lead execution

  • Strong facilitation and presentation skills, with experience delivering executive-level messaging

  • Excellent written and verbal communications, and interpersonal skills

  • Ability to lead teams via influencing skills versus a direct reporting relationship

  • Experience as a member of a high performing team

  • Work cross-functionally with other business units, as well as with internal partners to ensure maintenance of Amgen legal, regulatory, and compliance standards

  • Strong project management experience particularly in cross-functional endeavors


What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates professional and personal growth and well-being.

  • Vast opportunities to learn and move up and across our global organization

  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.