Audio Video Events Business Analyst
The DWX (Digital Workplace Experience) team is responsible for the design, development, delivery, and life cycle of Amgens End User Technology services which include user PCs, mobile devices; printers, communication tools including Audio/Video teleconference/meeting support, Webex Teams, Email Messaging; and teamwork tools including Office 365, SharePoint Online, Box, and Yammer. The team consists of cross-disciplinary IS professionals who understand how to deliver services that span infrastructure, applications and customer experiences.
Amgen is seeking a hardworking, self-directed Audio Video Events Business Analyst with experience working in a dynamic environment that demands high-quality and efficient results. This position will be responsible for providing technical direction to Amgens managed service provider. They will act as the liaison between the technicians and the client, and they will lead all aspects of the audio and visual production process.
The candidate should be very detail-oriented and have hands-on experience in planning, producing, and advising virtual and in person events. The candidate should have the ability to thrive in a fast-paced environment with ambitious demands. This role will service and work well with a diverse group of significant clients including our most senior leaders as well as internal contacts at all levels This individual must be a strategic, creative, a critical problem solver, and collaborator willing toWhat youll do:
Review client requests and provide technical direction for the planning, scheduling, and delivery of services
Direct and lead all aspects of work of audio-visual vendors
Keep management well informed of status of event support efforts and serves as liaison between vendors and clients
Communicate and implement. standards, best practice, crafting and defining new standards as technology and scope evolve
Escalate issues encountered during events in a timely manner to appropriate service owner for short and long term resolution
Create and contribute to SOPs and documentation
Continually seek opportunities to increase customer satisfaction and deepen client relationships
Operation of all audio-visual equipment during events with the aim to provide high quality technical standards
Hands on switching, recording and editing of high production value content
Work closely with Event Organizers and our internal and external clients to produce consistent and quality productions
Operate physical production equipment such as Analog Way, Ross and Black
Magic switchers along with, computer based switching, recording and streaming systems, character generators, cameras, audio mixers, Graphics, Recorder/Players, Editing and color correcting
3+ years of technical event production experience in a corporate or entertainment field
2+ years of equipment operation experience in live event environment
5+ years experience operating Video Conferencing, Audio Conferencing, Local Audio Reinforcement, Video and Graphics Technologies (including projection, switching, and formatting)
Video Recording and Camera Operation, Internet Broadcast Video Streaming, Network Infrastructure Assessment, Set design, and IT operations and Support Strong interest in technology and agility at learning new products and features
Good interpersonal skills, including relationship building and teamwork within adverse, multi-functional team
Understands the benefits of the various event formats (i.e. Q&A, Training, Town Hall, Broadcast, etc.) as well as how to execute these formats detailed
Familiar with equipment such as: Yamaha audio consoles, Shure ULXD Microphone Systems, Analog Way Switchers, Ross Switchers, Black Magic Swithers, Lighting Consoles, Record Decks, Streaming platforms, Office 365, PPT, WebEx, Zoom, MS Teams, Miro.
Ability to motivate and focus cross functional teams to reach challenging goals
The ability to communicate efficiently in both written and verbal formats
Apply significant knowledge of industry trends and developments to improve service to our internal partners
Connect with customers and partners regarding new materials and systems to ensure that they are prioritized and launched in an appropriate manner
Easily step into the role of Executive Producer, Technical Director, and/or Project
Manager from planning to execution for all assigned events and video productions globally
Join UsIf you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.