Senior Product Manager, HCP Disease Education and Patient Marketing

Dompe U.S.
Field Based
May 24, 2021
Field Based
Required Education
Bachelors Degree
Position Type
Full time

Ciao! At Dompé, our success is rooted in our team and our history. We are a private, rapidly growing global biopharmaceutical company.  Founded in Milan, Italy, we have a 165-year legacy of medical innovation. Dompé’s rich history has greatly influenced its priorities today: to innovate for the benefit of patients facing both everyday wellness needs and rare conditions. Dompé operates in two strategic areas in select markets around the world: Primary Care, which includes prescription and over-the-counter products; and Biotechnology and Rare Disease, which recently expanded into the United States.

Today Dompé has 700 employees worldwide and we are excited to be rapidly scaling in the United States. Our R&D hub is currently based in Boston, and the commercial organization is housed in the San Francisco Bay Area. 


The Senior Product Manager of HCP Disease Education and Patient Marketing reports to the Senior Director, Oxervate Brand Marketing and will be a member of the U.S. organization supporting Dompé’s breakthrough therapy, the first-ever ophthalmic biologic product (Oxervate) for patients suffering from neurotrophic keratitis (NK), a rare and progressive eye disease. Based on the severity of the disease, a patient with NK may be treated by an Optometrist (OD), Comprehensive Ophthalmologist (GO) or Cornea Specialist.

The Senior Product Manager of HCP Disease Education and Patient Marketing position will be focused on evolving the neurotrophic keratitis disease education HCP campaign launched at the end of 2020, implementing plans and resources to improve the patient experience once prescribed Oxervate and partnering with the Market Access team in developing resources to help patients and offices navigate the process for accessing Oxervate. This position is also responsible for overseeing the advisory board plan and execution to help increase the organizational knowledge of the neurotrophic keratitis market.

The ideal candidate will be energized by working with a cross functional team and will be self-motivated and excited about the opportunity to shape the growth of a growing biotech company developing innovative products to improve the lives of patients.

The Core Responsibilities of the SPM of HCP Disease Education and Patient Marketing Include:

  • We are seeking team members who will live by and promote the core values of our Dompé culture: Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility and Teamwork. We are looking for individuals who possess an entrepreneurial spirit, flexible attitude, and adaptable nature to join our team.

  • Drive the evolution of “KnowNK”, the neurotrophic keratitis (NK) disease education campaign launched in 2020. Work with multiple internal teams and Opinion Leders (OLs) to understand educational needs related to NK and evolve the existing website and supporting resources accordingly. Create and implement media plan and partner with digital marketing agencies to develop and execute multi-channel tactical plan to ensure the disease education reaches the target audiences – primarily optometrists and comprehensive opthalmologists with cornea specialists as a secondary audience.

  • Implement and expand plan to continuously improve the patient experience once prescribed Oxervate. Identify high priority needs based on patient insights to improve communication, expectation setting and confidence with patients to ensure they gain the most from therapy with Oxervate.

  • Plan and execute Commercial advisory boards with both HCPs and patients.  Identify needs and requirements for commercial advisory boards based on customer type and knowledge gaps to further inform strategies and tactics. Partner with Field Marketing (HCP opinion leaders) and Market Access (patients) teams to identify advisors to participate. 
  • Create and evolve resources to help educate HCPs and patients on the process for accessing Oxervate. Identify education needs among HCPs and patients on the process for accessing Oxervate through patient and HCP market research, gaining insights from Field Marketing and Sales and leveraging data available from the Market Access team. Develop and evolve resources to address these education needs.    
  • Lead digital marketing efforts related to disease education and patient marketing. Create multi-channel digital approach to maximize reach of disease education campaign and education on Dompé support services including paid and organic search, programmatic and endemic media buys and email campaigns. Lead marketing efforts and digital agency relationship for evolution of the disease education and patient websites. 
  • Create and manage KPIs and metrics related to disease education and patient tactics. Identify appropriate metrics and data to understand impact of disease education and patient tactics, and determine adjustments to make if required. Work closely with Senior Manager of Analytics to create reporting and communication plan to inform the broader Commercial organization, including senior leadership. 
  • Collaborate with a Great Team: Work cross-functionally and compliantly across Field Marketing, Sales, Ophthalmology Strategy and Market Access to ensure resources and communications are meeting the needs of customers and identifying new opportunities to improve the customer experience.


  • Senior Leadership (San Mateo)
  • Marketing Operations
  • Compliance
  • Medical Affairs
  • Field Marketing
  • Market Access
  • Ophthalmology Strategy
  • Sales
  • IT


  • Creative Agency of Record
  • Digital Agency of Record
  • Medical Communications Agencies
  • Other Vendors as necessary
  • Ophthalmology and Optometry Medical Professionals


  • A College degree, MBA or master’s level degree a plus 
  • 5 years or more of pharmaceutical (or broader healthcare) commercial experience (with at least 2 years in marketing roles)
  • Recent ophthalmology experience a plus, ideally in anterior segment
  • Experience in developing and implementing product and/or disease education campaigns
  • A proven track record of self-driven results-oriented work history
  • Understanding of various vehicles for creating insights and understanding behaviors and needs of target audiences 
  • The ability to readily take action on challenges with an appropriate level of planning
  • Demonstrated understanding of pharmaceutical legal and regulatory requirements 
  • Experience with cross-functional review committees and presenting to senior leadership is required


  • Experience creating resources to educate HCPs on disease state hallmarks
  • Metrics driven mindset, with experience analyzing user behavior & marketing activities to improve customer experience
  • Experience partnering with HCPs to advise on projects and strategies
  • Understanding of various vehicles for creating insights and understanding behaviors and needs of target audiences
  • Demonstrated understanding of legal and regulatory requirements on patient access services


  • Results-oriented

  • Self-starter who thrives in fast-paced, start-up environment

  • Critical thinker and active listener

  • Effective communicator

  • Influential in driving outcomes and buy-in for ideas

  • Ability to manage multiple priorities and simplify approach based on priorities

  • Teamwork & collaboration

  • The desire to actively solicit feedback on performance and skill development needs

  • Appreciation for diversity of perspectives and approaches among peers

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.