QMS System Administrator

United States
May 23, 2021
Required Education
Bachelors Degree
Position Type
Full time


Are you excited at the prospect of improving the safety and quality of our clinical and regulatory systems? As a QMS System Administrator, you can work with a dynamic team to deliver innovated solutions to solve national and global challenges that our customers face in the federal and private space.

Duties & Responsibilities

Position Responsibilities:

The QMS System Administrator provides day-to-day administration, user support and performs development\implementation of the QMS and other related activities to ensure data integrity and system compliance.



  • Performs user/role access administration and account audits; Ensures change authorization and documentation is completed according to management policy
  • Configures and deploys enterprise-level components (i.e. Roles, Groups, Content Types, Templates, Process rules, Workflows, custom field/value, reports, etc.) and migrates legacy system data\content to meet business requirements
  • Conducts and supports software and hardware modifications using Software Development Life Cycle (SDLC) best practices in conjunction with established Change Control policies.
  • Participate in system validation by drafting, reviewing and\or executing test scripts.
  • Maintains application SME knowledge by staying current on software capabilities, issues, availability of new functionality, and updates from the software vendor.
  • Collaborate with team members to deliver solutions with Quality and IT best practices at the center and compliance to client mission objectives and processes. Provide recommendation to improve, prevent or correct system design or configurations.
  • Work effectively with teammates; collaborates and coordinates on shared work products and related tasks across business analysts to ensure best solution.
  • Provide input from high-level to detailed estimates for new requirements, change request and defect analysis.
  • Participate in team agile tasks and sessions such as unit testing, story estimation, sprint planning and retrospectives.
  • Supports the documentation of product deliverables including, project plans, system configurations, gap analysis, stage gate reviews and decisions/ action item status.
  • Provide technical support to the system's user community and support O&M issue analysis by conducting initial review of change/enhancement requests and defects to determine completeness
  • Reviews plans and deliverables; provides feedback for improvements.
  • Clearly communicates ideas and solutions to non-technical people; builds relationships with stakeholders and serves as an advocate for client goals




Required qualifications:





  • Typically requires a bachelor's degree in Health Science, Information Technology or equivalent discipline and work experience that provides the required knowledge, skills, and abilities with 8-10 years of experience including:
  • 3-6 years of experience performing quality assurance in a health, environmental, life science, regulatory or similar setting.
  • Experience in configuration and implementation of quality management and/or manufacturing solutions.
  • Strong understanding of health science, clinical or biological laboratories or quality management in regulatory controlled areas (i.e. GxP, GMP, GCP, ISO, FDA).
  • Strong knowledge of systems development life cycle and systems integration.
  • Agile and Waterfall Methodology
  • Excellent communication and interpersonal skills and experience in client management, with sensitivity to complex organizational structures, varying cultures, and potentially conflicting goals.
  • Must be able to obtain and maintain a Public Trust clearance


Preferred qualifications:




  • Knowledge of/experience with MasterControl QMS strongly preferred
  • Use of JIRA a plus
  • USDA or HHS quality assurance domain experience desirable



The proposed salary range for this position is $100,000 to $130,000. Final salary will be determined based on various factors such as geography, experience, certifications, etc.

Company Description

We are a trusted government partner that blends deep domain expertise with advanced technologies to help our customers solve complex problems that improve, protect, and save lives. As a rapidly growing company, we combine entrepreneurial spirit, customer focus, and an outcomes-based approach to support agency missions in health IT, life sciences, public safety, and grants management.

The Dovel Family of Companies offers employees an opportunity to advance beyond a specific role or contract, we offer a path to develop an enriching career. We believe in empowering a culture of innovation, customer success, and employee growth.

What you'll get...



  • Time Off! Flexible schedules and company paid holidays allow you to take the time you need.
  • Investment in YOU! 401(K) company contributions are yours to keep with no waiting period.
  • Choices! Unique healthcare plans to choose from with options like fertility and orthodontia benefits.
  • Discovery! With our tuition assistance and training programs, we support your career advancement.
  • Tax Savings! Enroll in pre-tax Health or Dependent Care Flexible Spending, HSA with company contributions, parking, and/or transit commuter benefits.
  • Support! Working parents and busy professionals - we've got you covered with a supportive culture, confidential Employee Assistance Program and a membership to Care.com.
  • Perks! Employee discounts, peer recognition programs, company-wide wellness challenges, and fun community events.
  • A Voice! A unique culture where you can influence decisions and have your voice heard.


We are an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability, or veteran status.