Commercial Operations Manager (M/F)

Employer
DNA Script
Location
San Francisco, CA, United States
Posted
May 07, 2021
Ref
2836
Hotbed
Biotech Bay
Required Education
Bachelors Degree
Position Type
Full time
We are looking to assemble a team of best-in-class, innovative and passionately impatient people. We want to gather their talents and skills to achieve one goal: unlock the power of "DNA-write". We offer the opportunity of joining a dynamic, international, and highly skilled team in a pioneering startup. Our SYNTAX DNA Synthesis platforms not only have the potential to change the way the world makes and uses synthetic DNA, but also to accelerate the rate of discovery by delivering upon the promise of same-day results.

This is an opportunity to join a rapidly growing company and to have a large impact on developing a technology that will have a far-reaching impact across biological sciences.

The Role

We are seeking a commercial operations Manager to help the Sales and Support organization with our CRM, reporting and development of new analytical tools. This person will be responsible for hiring, training and supervising customer service representatives. This person will be an integral part of the commercial team helping to create new tools to increase the visibility and alignment across several functions. Someone who is collaborative, transparent and seeks to create new and improve on existing processes will be a great addition to the DNA Script team.

Responsibilities:
  • Work with Commercial leaders on critical strategic, organizational, and operational projects designed to increase revenue, sales productivity, and operational efficiency
  • Provide thought leadership, perform business analysis, and support execution of high-impact strategic projects and mission-critical initiatives
  • Hire, train and manage Customer service representatives for order entry, and customer communication.
  • Review, improve and develop reports to be used by the commerciateams in support of daily operations, monthly/quarterly metrics and business initiatives
  • Facilitate implementation, development and maintenance of Netsuite CRM functionality in a cross-functional team environment, working closely with contractors and DNA Script teams
  • Develop a Forecasting tool and collaborate with Finance and Sales on monthly forecasting cycles
  • Own quarterly revenue projection process, including model updates and meeting facilitation with key Sales and Operations leadership
  • Lead and or participate on cross-functional teams to develop improved processes and communication in support of business initiatives
  • Identify and implement process improvements with the goal of streamlining Order Entry to Order Fulfillment portion of commercial business process
  • Understands and communicates strategic and tactical directions to ensure consistent and cohesive business objectives interdepartmentally
  • Create and update work instructions and process maps
  • Effectively communicate with manufacturing, logistics, sales, finance, and product marketing groups to support process implementation and improvements
  • Plan and monitor operational initiatives to improve the efficiency and effectiveness of customer care
  • Performs other duties as required
Preferred experience
Requirements:
  • A relevant Bachelors Degree, or a Masters Degree in technical or business related discipline
  • 3+ years' experience in an operations role
  • Previous experience working in or with Sales, Finance, customer service, order management, field support, or similar groups in an analyst position
  • Previous Life Science or Clinical Industry experience a plus
  • Experience working with ERP and CRM systems. Netsuite knowledge preferred
  • Previous experience developing or running reports using BI tools
  • Experience using Microsoft suite including: Word, Excel, Outlook, Power Point, etc.
  • Strong analytical skills and ability to effectively communicate complex topics concisely
  • Very strong Microsoft Excel experience
  • Ability to collaborate and communicate across all levels of the organization and effectively balance commercial and operational needs
  • Ability to handle multiple tasks, embrace change, and innovate in a fast past environment
  • Ability to handle stressful situations and demonstrate strong problem solving skills
  • Ability to develop and present information to commercial leadership
  • Ability to effectively lead, plan and execute on plans for process improvement

Nice to have & background:
  • Management Experience a plus
  • Experience with Field Service and Case Management activities facilitating metrics development
  • Familiar with ISO13485 quality management system and supporting report development to satisfy tracking and trending of product quality.
Recruitment process
  • Phone Interview with manager
  • Day Interview at the office with manager, HR, cofounders and the team
  • References Check
  • Timing: 2-3 weeks