User Experience (UX) Researcher - Associate Director

Location
Tarrytown, NY, United States
Posted
Apr 21, 2021
Ref
24521BR
Required Education
Bachelors Degree
Position Type
Full time
The User Experience (UX) Research lead will provide methodology expertise and guidance to project teams and related groups in developing participatory research strategies and communications with a focus on simplifying and improving user experience to maximize trial effectiveness and reduce patient trial burden for Regeneron's clinical research activities.

The Lead will work with clinical teams and other relevant teams to answer the most ambitious questions in trial design complexity, protocol-development, and implementation through the utilization of a variety of qualitative and quantitative approaches, including but not limited to, rapid experiments, iterative prototyping and user feedback, etc.

In this role, a typical day might include:
• Leading key formative and evaluation research activities through quantitative and qualitative methodologies (i.e. SME/patient interviews, focus groups, usability testing, field research, surveys, ethnographic assessment, heuristic review, etc)
• Supervising development of prototype of technical solutions with rapid experimentation and user feedback
• Collaborating closely with related functions to provide expertise and consultation on user experience related initiatives
• Motivating change through research findings that are convincing and meaningful for partners
• Participating in initiatives that may optimize trials or trial related processes
• Experimenting with research methods, processes and instruments
• Introducing structured group and participatory ideation sessions to:
o Support cross-functional teams in generation of patient insights relevant to clinical trial design
o Identify and pursue new opportunities to improve patient experience in trials with an emphasis on patient endpoint data collection
o Propel research towards finding clinical trial measurement opportunities and solutions based on disease- specific challenges
• Incorporating business, regulatory and technical requirements into research
• Facilitating workshops and crafting insight-rich reports, stories, pitch decks and projects briefs
• Maintaining cutting-edge knowledge of developments in clinical measurements, design thinking approaches, co-design methods, the latest innovations, and industry news
• Advancing regulatory trends through conference attendance, open forums and developing external relationships
• Connecting with internal partners to understand needs and opportunities for patient-centric research methodologies
• Providing input into protocol development through collection of direct patient data
• Building business cases, developing hypothesis, planning pilot and concept testing, and executing surveys to progress innovative approaches at a trial, program or corporate level
• Developing global optimal practices to support adoption of design thinking within trial design
• Using interpersonal, negotiating, and project management skills to drive end to end project development and handle risk as related to new services and technologies.
• Collaborating with Global Trial Optimization, Medical Directors, Clinical Study Leads, Industry leaders, Patient Advocacy, Academia and Startups to overcome challenges
• Recommending and participating in cross-functional and departmental process improvement initiatives
• Potentially having responsibility for direct supervision of staff
• Ability to travel up to 25%

This role might be for you if:
You are adept at crafting complex surveys with multiple branches and assessing survey questions for bias, inclusivity and burden
You can connect with and engage different audiences with key research findings, sophisticated concepts and design challenges through written reports, presentations and case studies
You have strong facilitation skills to engage with diverse partners in the research design process
You have the ability to understand and implement the strategic direction and guidance for respective clinical studies
You have experience with study design and research analysis and interpretation
You are experienced in conducting research at varying levels of rigorousness vs. lightweight, scrappy methodologies
You can independently perform and manage multiple tasks at one time and meet landmarks in a fast-paced environment
You are proactive and self-disciplined, with ability to meet goals independently and make effective use of time and prioritization
You have ability to influence and drive action internally and with external vendors

To be considered, a Bachelor's degree and 15 years of demonstrated ability, a Master's with 10 years experience or PhD with five year of relevant experience. Experience in UX research, strategy consulting, design strategy, program management, innovation, technology strategy and or/ patient engagement is necessary is vital. A qualitative research background with exposure to quantitative methodologies (participatory design, in-depth interviewing, ethnography, survey design) is also necessary for success.

Does this sound like you? Apply now to take your first steps toward living the Regeneron Way! We have an inclusive and diverse culture that provides amazing benefits including health and wellness programs, fitness centers and stock for employees at all levels!

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application process. Please contact us to discuss any accommodations you think you may need.
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