IT Support Specialist

JOB PURPOSE

The successful IT Support Specialist will be responsible for utilizing their skills to resolve technical problems within the IT Operations Group that cover a multitude of technical disciplines. Sana seeks individuals who are willing to work hard while maintaining a high level of customer service delivery. In order for our IT team to be successful, we must see no job as too small and no challenge as too big!

DUTIES AND RESPONSIBILITIES

• General Tier 1 & 2 technical support (SW/HW)
• Receiving/inventorying of IT assets & small parts
• Configuration and deployment of IT assets
• Imaging IT computer assets
• Basic repairs of IT assets
• Managing 3rd party repair agents
• Preparation of all new hire equipment and supporting the People team at new hire orientation
• Removal of IT assets from employees who have been offboarded
• Manage the RMA and repair process for all devices under warranty
• Demonstrate Sana's core values and the attributes that support these core values (Lead from every seat, Thrive as a team, Make it happen)

QUALIFICATIONS
Basic Qualifications

• Minimum of 2 years of configuring and installing computer hardware and software
• Deep experience in Microsoft Office 365 applications as well as Windows 10 and the Adobe Suite
• Demonstrable ability to work and make decisions independently in a fast-paced production environment
• Excellent written and verbal communication skills
• High school diploma or equivalent
• Authorization to work in the U.S. without sponsorship

Preferred Qualifications

• A+, Network +, or other IT industry standard certifications
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining printers, troubleshooting laptops (PCs and Macs)
• Ability to prioritize work based on business objectives
• Service Management, Project Management, and Inventory Management skills

PHYSICAL REQUIREMENTS

IT Support Specialists must have the ability to lift up 30lbs as well as being able to be mobile (walking, crawling under desks, climbing a ladder, etc.) with or without reasonable accommodation.

This position reports directly to the Manager, IT Technical Services.