Oncology Virtual Account Specialist (North-East)

Location
Basking Ridge, NJ, United States
Posted
Apr 13, 2021
Ref
R-07451
Hotbed
Pharm Country
Required Education
Other
Position Type
Full time
Title:
Oncology Virtual Account Specialist (North-East)

Company:
Ipsen Biopharmaceuticals Inc.

Job Description:

Job Title: Oncology Virtual Account Specialist (OVAS)

Division / Function: Oncology

Manager (Name, Job Title): Ed Wolf, Regional Business Director

Location: Remote

Summary

The Oncology Virtual Account Specialist builds and maintains strong professional relationships with Oncologists in private practice, medical groups practices, hospitals/academic medical centers, office and ancillary staff involved in the care of cancers patients. Uniquely suited to engaging with customers leveraging digital platforms, the OVAS is a clinical and business leader who represents Ipsen's values by providing approved, disease and product information and resources to key decision makers and stakeholders. The OVAS is accountable for driving Ipsen Oncology portfolio demand to meet sales goals for assigned customers consistent with Ipsen's compliance standards as well as all applicable legal requirements for Health Care Providers (HCPs).

Main responsibilities
  • Virtually represent Ipsen's Oncology product in the U.S. marketplace.
  • Meet or exceed assigned sales goals by effectively positioning the benefits and use of Ipsen's products for appropriate patients.
  • 20% of time required in the field for in- person interactions and activities including but not limited to engaging with customers and co-workers
  • Interfaces with customers in person at Congresses and other field events such as Speaker Programs
  • Serve as a Field Trainer ; as the regional subject matter expert on virtual engagement with customers, this role will lead on going training as this new capability evolves across the commercial organization.
  • Act as a vacancy management specialist for local territories to call on customers in person
  • Executes call plans for customers, including medical experts from Customer or Academic communities; calls on the right person to deliver the right message with the right frequency
  • Ensure timely and seamless communication with account specialist counterparts
  • Invite targeted customers to key programs and other appropriate promotional events
  • Develop and implement robust business plans centered on performance and meet or exceed productivity requirements required by the role.
  • Build and maintain strong, long-term relationships with customers.
  • Represent Ipsen's Oncology products in a professional, compliant, ethical and effective manner.
  • Show thorough understanding of disease states, Ipsen's brands and relevant competitor products.
  • Demonstrate high proficiency of the broader reimbursement environment; possesses a deep understanding of the reimbursement and fulfillment pathways for injectable medications.
  • Exhibit highly effective virtual selling competencies.
  • Effectively use available technology platforms, marketing assets, and multi-channel communications to engage with customers virtually and in person as needed.
  • Execute approved Marketing and Sales virtual promotional materials and programs.
  • Full discretion and management of a budget for virtual engagements with HCPs
  • Highly collaborative with all relevant Ipsen stakeholders including but not limited to; account planning, pull through efforts, warm handoff/ lead generation of customer engagements, and vacancy coverage as needed.
  • Complies with all laws regulations and policies that govern the conduct of Ipsen U.S. staff.


Knowledge, Abilities & Experience

Education / Certifications:
  • Bachelor's degree from accredited college or university.


Experience:
  • Minimum 3 years demonstrated success in the biopharmaceutical marketplace.
  • Launch experience, especially in Oncology, preferred but not required
  • Demonstrated strong capability in account management, superior selling competencies and proven sales performance track record of meeting or exceeding goals.
  • Demonstrated strong business analytics to understand and analyze business and market drivers, and develop, execute and adjust customer business plans.
  • Demonstrated skills at building and maintaining professional relationships with key customers, office staff and others in the customer influence network.
  • Work effectively in a matrix environment maintaining collaborative relationships with all internal and external stakeholders.
  • Proven ability to manage multiple tasks, set priorities and meet deadlines.
  • Expertise in computer technology and all related digital platforms specific to virtual engagement.


Key Technical Competencies Required
  • Demonstrated ability to effectively communicate with customers, internal and external contacts at all levels
  • Excellent written and oral English communication skills
  • Product Knowledge
  • Customer Orientation
  • Selling & Presentation
  • Documentation
  • Communication, Verbal & Written
  • Planning & Follow-thru
  • Technology savvy
  • Scheduling video calls with clear agendas and organization to ensure an impactful impression
  • Ability to present data and messages virtually with authenticity (being personable)
  • Engaging prospects with an EQ/ self-awareness on how to engage virtually… frequency/quality
  • Experienced with current video tools like Teams, Zoom, Webex, etc.
  • Learning agility to quickly adapt and being proficient on new tools and technology
  • Presenting visual materials during calls in a comprehensive and efficient way
  • Strong proficiency with virtual tools to enable the customer experience such as Calendly or other scheduling tools (easier for client to book meeting, provides automatic reminders, etc. and logistical aspects like setting up a call or signing a contract with tools like Docusign or Pandadoc.)


IPSEN is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.