Director/Senior Director, IT Operations

BridgeBio finds, develops, and delivers breakthrough medicines for genetic diseases. The company bridges remarkable advancements in genetic science with the entrepreneurial engine required to rapidly create lifesaving medicines for patients with unmet needs. Founded in 2015 by a team of industry veterans, the company has built a portfolio of 20 transformative drugs ranging from pre-clinical to late-stage development in multiple therapeutic areas including genetic dermatology, oncology, cardiology, neurology, endocrinology, renal disease, and ophthalmology. The company’s focus on scientific excellence and rapid execution aims to translate today’s discoveries into tomorrow’s medicines. We have offices in San Francisco, Palo Alto, Boston, New York, and Raleigh, with small satellites in other parts of the country.

To learn more, visit us at https://bridgebio.com

Who You Are:

The Director/Senior Director of IT Operations will lead the delivery of technology operations and services across BridgeBio and company affiliates. The role is a vital leader of a growing team and must be a self-starter, possessing the ability to quickly understand complex situations and manage effective solutions across a diverse landscape of vendors, services, and staff. They must be able to influence, negotiate, and develop relationships with customers at all organizational levels.

The ideal candidate is an innovative leader with excellent analytical abilities and judgment who can set and deliver on the IT Operations team's technical objectives that support overall goals while being efficient and delivery focused.

Responsibilities:

• Primary process owner for multiple IT Operations service areas, including, Service Desk, Onsite Support, and Infrastructure
• As part of the Cybersecurity service, maintains responsibility and oversight for the execution of Operations activities
• Leads budget forecasting and tracking as related to technology services within service areas
• Leads the evaluation and selection of systems and infrastructure in conjunction with IT strategy and business requirements to assure delivery of solutions
• As the responsible service owner for Infrastructure, oversees personnel, vendors, projects, and support of all BridgeBio managed networks, data centers, server environments, and conferencing solutions
• As the responsible service owner for Onsite Support and Service Desk, directs personnel, vendors, projects, and support of all BridgeBio end-user support, On/Offboarding, Office technologies, and oversees Service Desk functions
• Responsible for adherence of IT Operations activities to controls necessary for security, GxP, SOx, and internal policies
• Assures the proper analysis, design and documentation, implementation, test, and delivery as performed by the project teams within the service area
• Manage security incidents, investigations, resolutions, and reporting
• Drive resolution of high severity outages impacting IT operations areas
• Leads the development of the IT Operations vision; translate the vision into short-/long- term goals and deliverables that support the operations of IT Operations services
• Manage the engagement, delivery, and oversight of activities related to Infrastructure services provided by external vendors and service providers
• Partner with the business areas to identify system requirements and translate business requirements into functional service projects, enhancements, and support
• Conduct design review of systems and applications to ensure adherence with determining stability, performance, and security standards

Education, Experience & Skills Requirements:

• 10+ years of progressively increasing responsibility in Operations and services areas that include delivery of Infrastructure-as-a-Service or End-User Services
• 5+ years of experience leading a group or service dedicated to the company-wide IT Infrastructure and Services
• Proven ability to build relationships using formal and informal networks and effective communication to adapt within the organization
• Proven experience with managing and utilizing virtualized and cloud infrastructure in a service delivery process
• Successful history of managing a large volume of work and an ability to meet deadlines in a fast-paced, growing environment
• Proven experience delivering value with a mix of SaaS, IaaS, and Vendor in a biotechnology environment
• Excellent project management skills and/or substantial exposure to project-based work breakdown structures, software development lifecycles
• Knowledge of applicable regulatory requirements, data privacy practices, and laws including FDA 21 CFR Part 11, SOX, and HIPAA as they relate to the management of IT Infrastructure in GMP environments
• Must have a strong understanding of IT Infrastructure as part of a business function (SLA’s, ITIL practices, etc.)
• Possess solid project management skills, can set and manage expectations extremely well, work effectively with others, and are exceedingly productive on your own while producing quality results
• Must be able to handle changing and competing priorities where the path forward is not always clear at the outset and use good judgment in stressful situations
• Must communicate exceptionally well, both in writing and verbally, including success communicating ideas in technical and user-friendly language and technical writing skills

What We Offer:

• Patient Days, where we are fortunate enough to learn more about the lives we are looking to impact and a real exchange of ideas as to how we can improve our efforts
• A culture inspired by our values: put patients first; think independently, be radically transparent; every minute counts, and let the science speak
• Learning and development training to help employees be the best version of themselves
• Collaborative business environment
• Excellent compensation package (Base, Performance Bonus, Stock, RSU programs)
• Excellent benefits package
• Flexible PTO
• With office locations in San Francisco, Boston, New York, and Raleigh, there are ample cross-collaboration opportunities with other BridgeBio Pharma programs
• A fast-paced, data-driven, work environment with world-class R&D minds and capabilities
• Work with the most productive groups of R&D operators in the industry
• Partnerships with leading institutions
• A platform for meaningful scientific contributions to shine
• Commitment to Diversity & Inclusion – with initiatives like Women at Bridge, we are committed to fostering an inclusive environment where every person feels respected for who they are, empowered to contribute, inspired to lead, and supported in their efforts to do so

We will not accept unsolicited resumes from agencies. Please do not send agency resumes to our website or BridgeBio and affiliating employees.