Key Customer Relations Manager

Menlo Park, CA, United States
Mar 26, 2021
Biotech Bay
Required Education
Position Type
Full time
GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop its multi-cancer early detection blood test. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit

We are looking for a Key Customer Relationship Managerto help us onboard, implement, and manage new enterprise customers. The Implementation Manager will facilitate the relationships between GRAIL and a segment of our client partners. Exceptional communication and organizational skills are critical. The Implementation Manager has visibility into the entire company, and works alongside our market access, sales, marketing, IT, operations, and product teams to serve our client partners. The ideal candidate will also help develop best practices and be open to other responsibilities.

You Will:

• Foster and manage strong, strategic, long-term client relationships
• Monitor project planning and progress tracking to ensure the timeliness, effectiveness, and overall success of client implementations
• Coordinate teams at GRAIL and the client partner to collaborate on and execute onboarding, technical integrations, business decisions, and marketing campaigns
• Give presentations and trainings, and travel to client sites as needed
• Communicate ongoing outcomes reports to client on a regular basis, and use data to tell meaningful and actionable stories to our client partners
• Coordinate and execute long-term reporting and evaluation schedules and identify opportunities for growth

Your Background Should Include:

• 5+ years of experience working as a CRM at a digital health, healthcare, wellness, benefits or SaaS company
• Deep understanding of healthcare and how it works with employer groups and the US healthcare system
• Experience working on enterprise accounts (with ASP in $100k+ range)
• Experience working closely with benefits managers and administrators
• Demonstrated, measurable success running client renewal and expansion campaigns
• Strong presentation and storytelling skills
• Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style
• Flexibility and agility to work cross-functionally in a fast-paced environment
• A strong results focus, with a passion for finding smarter, better ways to achieve goals
• The ability to influence change and bring enthusiasm and excitement to the workplace
• A process-focused approach, with strong problem-solving skills and keen attention to detail

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GRAIL, Inc. and its affiliates and subsidiaries ("GRAIL") does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between GRAIL and Agency describing the services and specific job openings ("Agreement"). GRAIL may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contacts with any person within GRAIL is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any hiring managers of GRAIL with recruiting inquiries or resumes. Agencies interested in partnering with GRAIL may contact GRAIL's HR Department through our Customer Service team .