Client Success Project Manager
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Are you a seasoned project manager looking for a new challenge?Do you have experience managing multiple complex projects at one time? Do you take satisfaction in the success of your team and the clients you serve? If you answered yes, VertMarkets may have the perfect opportunity for you! We are looking to add a Client Success Project Manager to our growing team. The Client Success Project Manager is a critical component of our Key Account Client Relationship team. In this role, you will be responsible for building lasting rewarding relationships through day-to-day management and oversight of all client deliverables. From prompt onboarding to quick resolution of customer issues, the Project Manager helps ensure clients realize maximum value from their VertMarkets products and services. The Client Success Project Manager is accountable for ensuring that all projects are effectively and efficiently executed and delivered successfully against client expectations. Projects must be delivered on-time, on-budget, and error-free, contributing to overall company profitability and increased growth of the key account relationships they help support. The ideal candidate will possess relevant experience in the pharmaceutical, biotech, and/or medical device industries. More specifically, you will be responsible for the following: COMMUNICATIONS
Act as the primary point of contact throughout the customer lifecycle and communicate (internally & externally) on all client initiatives in a timely fashion.
Schedule and lead all monthly status update calls for assigned accounts.
Resolve any customer account issues originating from customer calls or internal groups.
Involve assigned Key Account Business Development Manager(s) as needed to achieve upsell opportunities, resolve issues, or coordinate deliverables.
Direct and manage the execution of all client projects from inception through completion. Assess job requirements, resources, milestones, and deliverables ensuring collaboration and efficiency throughout. Collaborate with Key Account Business Development Manager(s) and Department Managers, providing experienced-based input to ensure that the client’s strategic objectives are met within the parameters of the project.
Develop, implement, and manage project plans and communicate objectives, priorities and goals among internal teams to ensure that all client projects are accomplished collaboratively, on-schedule and meet client and company standards.
As the primary interface with the client, project team, and sales, the project manager proactively monitors and controls project execution with all team members throughout the lifecycle of a job; updates teams on progress, and addresses obstacles and concerns to maintain quality job output.
Determine resource allocation to ensure that all jobs are managed on budget, on time, and within scope for all projects.
Accurately track, report and evaluate all client projects, lead internal status review meetings, proactively plan for, and update, resource needs on an ongoing basis.
Maintain consistent communication and alert sales and senior management if additional resources are recommended to meet timeline and deliverables, addressing issues as they arise.
Accountable for internal adherence to workflow and process management focusing on quality, profitability, efficiency, and productivity.
Effectively employ project management methodology throughout the lifecycle of all jobs ensuring quality control and flawless execution of intermediary and final job submissions.
Regularly implement executional improvements and share best practices broadly across the company.
Required Education / Skills / Experience:
Bachelor's Degree, with a concentration in marketing, business administration, communications, or related discipline is highly desirable
5 years’ experience as a Project Manager or similar preferably at B2B marketing agency, publishing company, or web media/digital agency
Positive, collaborative attitude, with a confidence inspiring approach to problem solving and exceeding customer expectations.
Demonstrable knowledge and experience with project management methodologies, processes, and challenges
Extremely organized, with a high attention to detail, and a proven track record of strong time management
Concise, clear verbal and written communication and presentation skills
Highly resourceful, collaborative problem solver and quick learner
Ability to work both independently and cooperatively in a fast-paced environment
Open to feedback, with an ability to inspire, support and understand people
Ability to manage multiple projects simultaneously
Ability to build relationships and communicate effectively with cross-functional team members
Experience working with brand content, content marketing, and/or custom content.
Ability to educate and inspire clients with possibilities and capabilities of VertMarkets products and services to help improve their marketing programs.
Experience using project manager software (Asana) to manage multiple projects simultaneously.
Background that includes B2B marketing, agency, and/or business publishing
Medical/vision/prescription/dental coverage for you and your family
100% company-paid short- and long-term disability insurance
100% comapny-paid life insurance
401(k) with dollar-for-dollar company match up to 6%
15 vacation days
6 personal days
13 company-paid holidays