TEMP - Product Replacement Specialist, Trade & Distribution

Sleepy Hollow, NY, United States
Mar 18, 2021
Required Education
Position Type
The Trade Replacement Specialist will handle daily processing of product return and replacement requests for all Regeneron products. This role will include serving as a point-of-contact for customer service requests, communications with HCP's and patients, tracking and monitoring product replacement and returns data.
Direct outreach to customers related to return replacement requests, product inquiries and/or complaints
  • Phone, email and mail outreach will be required
  • Timely response to inquiries from customers as well as internal partners
  • Monitoring, logging and escalating return replacement requests per policies
  • Oversee the customer returns process
  • Returns processing (data entry required)
  • Returns reporting
  • Executing, reconciling and reporting results of Returns Program including
  • Inventory variance investigation/resolution per management direction
  • Package tracking
  • Logging and tracking all policy exceptions, requested policy revisions and adjustments to processes
  • Collaborate closely with Medical Affairs, Marketing, Manufacturing, Legal, Regulatory and other partners as necessary to address customer inquiries
  • Other duties as assigned
Bachelor's degree with at least 3 years of related or comparable experience, preferably working in a sales and/or account management role or in a call center/customer service center with a focus on handling customer complaints and issue resolution.
Requires a friendly and professional teammate, with excellent written and verbal communication skills.
  • Must have the ability to listen and communicate to a wide variety of scientific and commercially oriented individuals.
  • Candidate must be very detail-oriented with strong organizational skills.
  • Candidate must be able to manage high volume workloads and changing priorities.
  • Candidate must be self-assured, tactful and supportive as well as self-directed and motivated with sound judgment.
  • A technical skill set including highly proficient in Microsoft Office, Excel, Word and proficiency in Share Point document management and Outlook Group Mailbox management is required.
  • Must demonstrate strong analytical and problem-solving skills.
Does this sound like you? Apply now to take your first steps toward living the Regeneron Way! We have an inclusive and diverse culture that provides amazing benefits including health and wellness programs, fitness centers and stock for employees at all levels!

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application process. Please contact us to discuss any accommodations you think you may need.