Director, Field Tools

Lake County, IL, United States
Mar 05, 2021
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

Job Title: Director, Field Tools


This position is responsible for leading enterprise-wide field technology solution and channel operations (i.e. samples, speaker programs, etc.). This includes strategic direction and oversight of field technology business tools and channel operations optimization to support 30 distinct field organizations/teams.

Directs and manages a large team (30+) and budget over $10MM to ensure execution against strategy and optimal/smooth daily operations of the Field technology systems and tools used by the Field forces across all divisions. Director, Field Tools & Channel Operations must work closely with cross-functional senior leaders (BTS, Field, Marketing, OEC and Legal) to align on initiatives, approaches, and plans of action with the goal to improve overall Field force productivity using technology.

Core andResponsibilities:
  • Responsible for field technology initiatives and technology projects. Seeks out and introduces advances in technology but balanced with operational efficiency and cost. Acts as the business owner, core team member, and/or steering committee member on field technology initiatives. Identifies key stakeholders and gains buy-in on approaches and projects across all functions in CA&O. Sets project priorities and manages resource needs. Facilitates communication and key decisions with stakeholders. Oversees initiatives to ensure all key business deliverables and milestones.
  • Develops long range strategic plans for the field technology platform that allows the field teams to most effectively execute their core job function. Proactively develops strategies and plans that meet business needs for each franchise. Sets policies and guidelines for field technologies and operations. Gains competitive market knowledge and benchmarks against competitors to validate strategic direction.
  • Subject Matter expert working in conjunction with the Digital Learning Team and/or our department communications member to identify training/education and communications opportunities to pull through system use. Present at ISTC, provide support during field meetings, facilitate focus groups, or present systems capabilities to key internal stakeholders.
  • Create and maintain a wide and deep network of relationships across senior Field management to include VP's, GM's, and Field Directors. Viewed as a key partner and with credibility and respect with field management and functional support teams. Ability to influence key stakeholders to gain approval on strategic initiatives. Extensive experience in understanding the underlying business needs and translating to holistic field technology solutions.


  • BA, BS degree required. Master's degree in business or science preferred.
  • 15+ years of experience including a minimum of 10 years in a Field Operations environment leading and managing field technology solutions for large multi-team field employee groups; and a minimum of 5 years of prior management experience (managing managerial level). Additionally, prior experience as a Project lead for a major Field Force Automation or CRM implementation helpful.
  • (preferred) with a combination of US field (Commercial & Medical), Field Operations, Information Technology, Project Management, Pharma and technology experience
  • Strong project management, team leadership, problem solving, and communication skills; Ability to clearly and confidently articulate complex and difficult concepts
  • Experience and expertise with regulatory audits and practices; Extensive understanding of pharmaceutical field activities, roles and behaviors; Excellent business acumen, understanding of Compliance, Legal, Med/Reg drivers and guidance
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Access; Excellent written, verbal and presentation skills
  • Able to manage multiple tasks/priorities simultaneously with sense of urgency; Strong project management, problem-solving and analytical skills
  • Strong customer and operations focus; Confidence in providing subject matter expertise to cross functional partners
  • Ability to develop and deliver training and communications; public speaking ability addressing groups of a few to thousands
  • Experience in developing, deploying, and managing effective IT systems, quality control procedures, and comfort in directing low level analytics
  • Ability to thrive in a team environment; Ability to develop and execute innovative, creative solutions

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Yes, 10 % of the Time
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.