Operations Improvement and Governance Director, Combination Product Safety

Thousand Oaks, CA, US
Mar 03, 2021
Required Education
Bachelors Degree
Position Type
Full time

If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together-researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It's time for a career you can be proud of. Join us.

Operations Improvement and Governance Director, Combination Product Safety


What you will do

Let's do this. Let's change the world. The Combination Product Safety group at Amgen plays a key role as a bridge between the Patient Safety and Quality organizations. Reporting into the Executive Medical Director Global Safety - Combination Products, the Operations Improvement and Governance Director will oversee integration, effectiveness, and efficiency of corporate intake practices across Patient Support care centers, Medical Information contact centers, International Distribution Quality, and Local Safety Offices.

The Operations Improvement and Governance Director is responsible for the following:
  • Integrate global product complaint and adverse event information collection practices across Patient Support care centers (GCO), Medical Information call centers (R&D), International Distribution Quality (Ops)
  • Establish relationships with GCO, R&D and Ops leadership team members in support of Governance activities and outreach
  • Monitor input to cross-functional intake governance forum and align actions to address; performance measures, insights, escalations, capability deployments
  • Manage governance operation activities; define meeting structure and content, align proper participants and stakeholders to review content and/or make decisions, documentation and tracking of issues and resolutions, global intake communications
  • Drive governance guidelines, ensuring alignment at both strategic and tactical levels
  • Act as point of contact for Level 2 governance and cross-functional intake activities
  • Understand, manage, and execute corporate program management processes
  • Maintain up-to-date knowledge of industry developments and benchmarks
  • Utilize frameworks, models, best practices and lessons learned to set structured approach to facilitate improvements
  • Align improvement efforts into a roadmap to capture synergies and reach future state goals
  • Define, measure and report key performance indicators to ensure capture of targeted value realization
  • Prioritize multiple requests and manage expectations


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a crossfunctional leader with these qualifications.

Basic Qualifications:

Doctorate degree and 4 years of project management experience OR Master's degree and 8 years of project management experience OR Bachelor's degree and 10 years of project management experience


4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Skills:

Excellent conceptual problem-solving skills with demonstrated ability to bring structure to vaguely defined problems and manage execution
  • Strong quantitative and qualitative analytic skills
  • Ability to work in a team/matrix environment, to collaborate and coordinate with staff at various levels, to influence others effectively and to handle multiple responsibilities, tasks and projects simultaneously.
  • Excellent interpersonal, project management and organizational skills and displays strong executive presence.
  • Quick learner who is proactive and takes initiative and has very strong communication and presentation skills.
  • Outstanding flexibility, adaptability and sense of accountability.


What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.
  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.