Associate Manager Desktop Technician

Sunnyvale, CA, United States
Mar 02, 2021
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .


Associate Manager, Desktop Technician

AbbVie (NYSE:ABBV) is a global, research-based biopharmaceutical company formed in 2013 following separation from Abbott. AbbVie combines the focus and passion of a leading-edge biotech with the expertise and capabilities of a long-established pharmaceutical leader to develop and market advanced therapies that address some of the world's most complex and serious diseases. In 2013, AbbVie will employ approximately 21,000 people worldwide and markets medicines in more than 170 countries.

Primary Job Function

Direct line supervision of technical resources at site and remote location. Drive performance and quality for continuous improvement. Act as a Business Relationship Manager, as well as the escalation point for issues.

Core Job Responsibilities
  • Act as a trusted business partner and escalation point for technical and non-technical issues, including client issue escalation. Works directly with client management to resolve issues.
  • Manages the day to day relationships with the client groups. Escalates higher profile issues to IT management.
  • Monitors metrics to ensure SLA's/OLA's are being met and takes corrective actions when these are not being met. Analyze metrics, activities and issues to come up with service improvements. Creates proposals and business cases with options to submit to management and client groups.
  • Provides leadership for the department and conducts annual Performance (PEx) reviews, growth planning, mentoring and talent development.
  • Manages the resources of the department, include planning, hiring and budgeting as appropriate.
  • Works directly with Global Team and Senior Management to ensure Enterprise initiatives are followed and communicated to User Community.
  • Responsible for ensuring team members are trained and compliant with corporate, divisional, and local policies and procedures.

Position Accountability / Scope

Works independently without direction for day to day activities. Manages through most client and technical issues. Decisions that impact the group. Highly complex work activities covering technical, financial and quality aspects and contributing to formulation of IT strategy. Work involves creative application of wide range of technical and / or management principles. Impacts the performance of a group of technicians and the clients that they support.



Minimum Education

Bachelor's Degree and 7 years of experience
Industry certifications

Primary Location : USA-California-Sunnyvale

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Yes, 10 % of the Time
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.