IS Senior Manager End User Device Engineering

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together-researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It's time for a career you can be proud of. Join us.

Sr Manager IS - End User Device Engineering

The Customer Care & Experience team at Amgen focused on advancing capabilities which improve the experience of internal Amgen customer (workforce). Within Customer Care & Experience, the Digital Workplace Experience team focuses on driving adoption and maximizing business value of deployed End User Technologies. These include synchronous and asynchronous collaboration solutions such as WebEx, Microsoft Teams, and Miro, and devices such as PCs, mobile phones and tablets, and printers. The team consists of cross-disciplinary IS professionals who understand how to deliver services that span operations, engineering, governance, and enablement.

Live

What you will do

Let's do this. Let's change the world. In this vital role you will be responsible for the design, architecture and management of the end user computing platform, designing and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy. The Senior Manager will work with the broader IS and business organization to deliver solutions, serve as a domain specialist in end user computing technology, manage governance and compliance to the standards, and drive focus on delivering an excellent customer experience. As a people manager, the organizational duties will include handling resource demand and capacity, staff performance management and talent development. The IS Senior Manager End User Device Engineering, reports to the Director, IS End User Device Services within Digital Workplace Experience organization.

Key Responsibilities include:

• Driving a seamless, secure, and outstanding experience for users.
• Figuring out how to improve business value from Amgen's device technology.
• Leading technical team to define, architect, operate, and maintain the end user computing environment (PCs, mobile phones, tablets, and printers)
• Communicating the benefits of the devices to colleagues and helping the governance and enablement teams figure out the most relevant and impactful changes for partners.
• Establishing and maintaining the systems, tools, policies, and processes required to deploy and support application and workforce services to end user devices across the enterprise.
• Advocating secure computing practices and procedures and communicating best practices throughout the company
• Defining standards, deployment methods, supported configurations for Amgen IS provisioned desktop/laptop systems using Windows, Mac and iOS Operating systems as well as end user devices following Amgen IS device lifecycle policies and procedures.
• Identify, monitor, publish, and manage critical metrics to show improvements in stability, usage, and efficiency.
• Leading the testing and qualifying of all desktop/laptop software and updates in accordance with all compliancy and audit requirements.
• Defining and creating the next generation desktop platform (Modern Device Management)
• Defining, establishing, and maintaining Short-term and Long-term Strategy and roadmaps for all device modalities including laptops, desktops, manufacturing desktops, virtual desktops (AWS VDI) and all iOS devices (iPhones, and iPads)
• Providing technical oversight of device vendors and monitoring their roadmaps
• Escalation of open tickets and requests with vendors
• Actively participate in high priority outages, troubleshooting efforts, and capacity/availability planning sessions
• Define architectural solutions by conducting business reviews, current scenarios and implementing industry leading standards into the environment and in collaboration with operations, enablement, and enterprise architecture.
• Lead strategic IS projects and initiatives.
• Lead and develop a team of engineers, identifying plans for talent development and conducting performance evaluations.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is a technology leader with these qualifications.

Basic Qualifications

Doctorate degree and 2 years of Information Systems experience
Or

Master's degree and 6 years of Information Systems experience
Or

Bachelor's degree and 8 years of Information Systems experience
Or

Associate's degree and 10 years of Information Systems experience
Or

High school diploma / GED and 12 years of Information Systems experience
And

2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications:

• Degree in Computer Science, Information Systems, Engineering, or Life Sciences
• Experience in crafting conceptual models and solution designs for Digital Workspace technologies including but not limited to mobility, virtualization, iOT, tablets, laptops, desktops and end user IT peripherals.
• Experience in strategic execution plan identifying gaps between company's current and future targets
• Expertise in using existing enterprise architecture frameworks to make key decisions, increasing reliability through multi-functional technology decision making.
• Proficiency in using and managing iOS, iPadOS, macOS, Windows 10, Application and desktop Virtualization technologies.
• Working knowledge and understanding for Cisco Voice, and conference room equipment
• Experience collaborating with DevOps or Agile teams.
• In-depth knowledge in system orchestration and integration
• Demonstrated UEM experience (VMWare WorkspaceOne, Microsoft Endpoint Manager, and Jamf) including device provisioning, application deployment, reporting, architecture, patching, OS updates, configuration, security, and policy management.
• Experience developing automation solutions using scripting techniques (PowerShell, Bash)
• Experience developing packages for wide scale distribution for Windows and Mac.
• Excellent history of building solutions that meet business needs, accelerate digital transformation, while considering multi-functional activities

Competencies

• Superb communication skills. Ability to effectively communicate both verbally and written with customers team members and management.
• Positive, Can-Do demeanor; continually seeking ways to improve services and exceed customer expectations.
• Experience working with multiple outsourced service partners in a sourcing relationship for managing device deployments, OS updates, and quality testing.
• Must be a self-starter; able to work in a fast-paced environment; able to perform well under pressure.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organization
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.