Platform Engineering Manager, Marketing Technology Services

About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

The Platform Engineering Manager is responsible for managing all the platform functions for the digital web properties and related technologies in the Marketing Technology Services organization supporting AbbVie's US Commercial business. This role is responsible for managing the web applications, code deployments, publishing content, release management, DevOps, Performance management, Infrastructure management and platform operations. The role is responsible for the operational excellence for the entire platform ecosystem. This role has responsibility over all marketing technology operations for the Adobe Experience Manager (AEM) Cloud platform, Sitecore operations as well as other major hosting platforms including Rackspace, AWS etc. The Platform engineering manager will report to the Associate Director, Web Platforms in the Marketing Technology Services Organization.

Qualified candidates must have proven experience managing all aspects of enterprise level platform applications such as Adobe Experience Manager, Sitecore or similar CMS and Web platforms. The candidates are also expected to manage team of one or more employees including platform engineers, release managers, IT Operations and management of technology vendors, managed services relationships as well as digital agencies.

Primary Responsibilities/Duties

• Manage day to day platform activities and operations for production and pre-production environments in the Marketing Technology ecosystem. This would include leading release management activities, DevOps processes, code deployments, content publishing activities etc.
• Lead the Technology Platforms and teams from an operations perspective for Web platforms and related application technologies including Adobe Marketing and Experience Cloud, Sitecore, and other web applications.
• Lead all platform as a Service (PaaS), Infrastructure as a Service (IaaS) activities for the marketing technology platforms.
• Partner and Collaborate with Development and Testing teams to ensure platform operations best practices are adhered to while maintaining high availability and high quality and uptime of all the systems and services.
• Manage and oversee any compliance related processes for the IT platforms and systems.
• Establish release management best practices across all the production and pre-production environments.
• Advocate infrastructure standards, frameworks and tools that enhance operational efficiency and team productivity.
• Partner with Architects, Developers, Testers to ensure high quality products are developed and deployed on the MarTech platforms.
• Manage and Oversee any SOPs, and operational processes for the MarTech platforms.
• Ensure latest operational platform methodologies and frameworks are leveraged effectively based on DevOps for continuous deployment, continuous integration, continuous testing, and continuous operations.
• Drive continuous improvements in platform processes, optimizing cost, velocity, and throughput of the platform teams. Drive Platform roadmap working with other IT and business stakeholders.
• Ensure Operational excellence and reporting for all the Web Platforms and associated applications including service level agreements that meet or exceeds the expected KPIs.
• Leverage DevOps tools and processes for all areas of platform management.
• Effectively work with IT and business leaders across Sales, Marketing, Customer Experience, Managed Health Care, Medical Affairs, Finance, MABI, and HEOR to drive for effective results from a platform operations perspective.
• Responsible for compliance with applicable AbbVie Policies and procedures.
• Provide management oversight, coaching, and mentoring for a team of 1 or more employees, contractors, managed services vendors, and partners.
• Work with minimal oversight; deliverables and relationships are monitored through periodic reviews.

Qualifications

Qualifications

• Bachelor's Degree with 8 years experience; Master's Degree with 7 years experience; PhD with 3 years experience, preferably in an engineering discipline,systems management experience.
• Proven experience with managing enterprise platforms such as Adobe Experience Cloud and managing digital agency delivery, code deployments, DevOps, etc.
• 4+ years of experience leading, managing teams, coaching employees and/or contractors.

Skills/Experience Requirements

• Significant experience and understanding of Marketing Technology platforms managements and operations management.
• Exceptional communication and interpersonal skills, with proven ability to building trust, listen, and ask effective questions.
• Demonstrated competency in Operational excellence thinking, leadership, and ability to influence executives.
• Innovative thinking and the ability to leverage experience to be successful in a fast paced, entrepreneurial and innovative environment.
• Proven track record of effective project and platform leadership to drive positive results.
• Ability to self-manage time and priorities.
• Working knowledge of IT pricing and contracting practices.
• Negotiation with IT suppliers and Marketing Agencies.
• Strong analysis and analytical skills.
• Financial and budgetary acumen.

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel
Yes, 5 % of the Time
Job Type
Experienced
Schedule
Full-time
Job Level Code
M
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.