Customer Service Rep I

About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

Description - External

Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results. All while wearing jeans to work!

PRM Digital Orders Representative I - Plastics & Regenerative Medicine

WHAT YOUR NEW MANAGER WANTS YOU TO KNOW:

"We are looking for team players who are enthusiastic about providing world class customer service while quickly adapting to our ever-changing Medical Device industry. Supporting Allergan Aesthetics Medical Device customers and salesforce creates an exciting opportunity for growth and experience in an industry leaders' products. If you are passionate about providing the critical service our customer need and deserve, please submit your resume. I look forward to discussing your future with Allergan Aesthetics."

Sincerely, Customer Care Manager

YOU ARE more than just a title, YOU ARE...

• A Mover and Shaker- You are the first line representative responsible for handling digital orders, processing transactions and other related inquiries.
• A Critical Thinker - You are responsible for fax and/or email order processing and resolution of issues that may prevent orders from shipping and process customer requests in a timely, accurate, and professional manner.
• A Relationship Builder - You foster the growth of a strong customer base through creating positive interactions.

YOU WILL:

• Handle a high volume of orders (75-100 /day). Product orders; order status; serial/lot/catalog number research; product returns; returns for credit; product search; physician certification; pricing and services offered; delivery status
• Maintain confidentiality. Maintains proprietary corporate information, specifications of products, product information, customer information, and personal performance.
• Build bridges. Partner with Sales Representatives and clients to provide exceptional customer experience within designated Service Levels to complete order transactions and other informational follow up
• Provide white glove customer service. Provide our customers with a seamless, positive experience no matter the need. Resolves issues and answers questions with the highest degree of quality and accuracy.
• Conduct reporting. Utilizing reports to monitor, track, and ensure completion of work.

Qualifications

Qualifications - External

YOU BRING:

• At least one (1-2) years of customer service experience
• Experience working with MS Office. SAP or ERP experience preferred.
• Attention to detail and the ability to multitask
• Continuous improvement experience preferred
• Medical Device or Pharmaceutical experience preferred.
• High School Diploma

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel
No
Job Type
Experienced
Schedule
Full-time
Job Level Code
IC
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.