Customer Experience Representative I - Alle

About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results. All while wearing jeans to work!

Customer Experience Representative I - CX Loyalty, Allē

WHAT YOUR NEW MANAGER WANTS YOU TO KNOW:

"I'm looking for passionate team players who are enthusiastic about providing world class customer service to patients, practices and sales representatives. If you are looking to promote your career in the pharmaceutical industry supporting Allergan Aesthetics growing business, I would be very interested in receiving your resume. Let's discuss what you can bring to the team and what you aspire to do in the future."

Sincerely, Customer Experience Manager

YOU ARE more than just a title, YOU ARE...

• A Relationship Builder - You provide top notch service to our physicians, patients and field sales representatives regarding questions related to Allergan Aesthetics' premier patent rewards program, servicing over 3 million members nationwide.
• A Critical Thinker - You are responsible for assisting our physicians, patients and field sales reps with navigating the website and mobile application, consumer promotions, eligibility and registration, program rules, password resets, as well as issuing, applying, creating, and redeeming rewards.
• A Troubleshooter - You resolve technical issues and answer questions that may arise for our physician's and their staff or their patients and act as the liaison between the customer and our IT teams.

YOU WILL:

• Assist doctors and staff to use Brilliant Distinctions or Allē tools. You will also assist our field reps with onboarding and registration to our consumer loyalty mobile or web service platforms.
• Build bridges. Provide on-going help for any consumer loyalty program-related question or issue that may arise for our physician's and their staff.
• Provide white glove customer service. Proactively highlight the benefits of each promotion and optimize the benefits available to the practice or patient regarding all applicable policies

Qualifications

YOU BRING:

• 1-2 years of Customer Service experience, preferably in a Contact Center environment
• Experience working with MS Office
• Attention to detail and the ability to multitask
• High School Diploma

LEADERSHIP SKILLS:

For this role, we're looking for a team member who is:

• Excellence Focused
• Optimistic
• Inquisitive

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel
No
Job Type
Experienced
Schedule
Full-time
Job Level Code
IC
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.