AbbVie

Warranty Specialist

Employer
AbbVie
Location
Field, CA, United States
Posted
Jan 13, 2021
Ref
2100311
Required Education
Associate Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

Allergan markets a portfolio of leading brands and best-in-class products for the central nervous system, eye care, medical aesthetics and dermatology, gastroenterology, women's health, urology and anti-infective therapeutic categories. With commercial operations in approximately 100 countries, Allergan is committed to working with physicians, healthcare providers and patients to deliver innovative and meaningful treatments that help people around the world live longer, healthier lives every day. Allergan is a company that will inspire you to aim high with your ambition. Where you can build bridges all over the world. Where you can power ideas that drive change. And where you will act fast and drive results for customers and patients. Power your future & join our bold team.

Position Overview

Warranty Specialist (WS) - Medical Aesthetic Devices (CoolSculpting & DiamondGlow) Warranty Support (WS) is responsible for managing the entire warranty sales cycle. The WS is the main point of contact for both sales representatives and customers who have questions regarding a medical device warranty or serial number inquiries. The employee must conduct their work activities in compliance with all Allergan internal requirements and with all applicable regulatory requirements. Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives. Main Areas of

Responsibility:
• Creating warranty quotes and providing updated quotes, as needed
• Creating warranty contracts and processing payments
• Proactively contact customers when their warranty is up for renewal
• Creating and processing Recertification MSAs
• Main contact to investigate, transact and realign all serial numbers (maintenance in SAP and SFDC)
• Work directly with Technical Support on all Out of Warranty Serial Number issues
• Coordinate system Preventative Maintenance (PM) Checks
• Provide training for new and existing agents on the warranty process
• Perform other related duties as assigned

Qualifications

Skills and Abilities

• Strong ability to multi-task and prioritize with excellent organizational and communication skills

• Ability to research and investigate using multiple databases

• Manage and analyzing data to find solutions

• Ability to be proactive, take initiative and make decisions

• Strong working knowledge of Microsoft Office and SalesForce.com

• Experience working in a team-oriented, collaborative environment

• Ability to learn and adapt to new technologies and changing processes

• Work without supervision

Preferred Requirements:

• 3-5 years of Customer Service experience with medical devices, capital equipment, or similar

• Associate degree or equivalent combination of education and experience

• Experience with SAP/CRM and/or other order management systems

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel
No
Job Type
Experienced
Schedule
Full-time
Job Level Code
IC
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.