Executive Director, Oncology Customer Insights

Thousand Oaks, CA, US
Dec 18, 2020
Required Education
Bachelors Degree
Position Type
Full time
The Executive Director, Oncology Customer Insights is responsible for overseeing the Primary Market Research, Secondary Analytics, and Competitive Intelligence teams to deliver high-quality insights that drive strategic decisions and generate value for Amgen's in-line and pipeline assets in Oncology. As a key member of the Commercial Data and Analytics (CD&A) leadership team, this position must be a relentless champion of insights-driven strategy, objective, evidence-based decision making, transparency, and continuous innovation.

The Executive Director is expected to successfully coach the team to employ best practices, challenge the status quo, and streamline processes where possible to drive efficiency. Additionally, the ability to foster an environment of cooperation with Marketing, Finance, Forecasting, Manufacturing, and Pricing/Access is critical.

This position will partner closely with Oncology business leaders to identify key strategic questions and will lead their team with a laser focus on driving maximum business impact. He or she will push for excellence in research and analytics, encouraging teams to leverage the highest-caliber current and emerging methodologies in primary market research, competitive intelligence, and both descriptive and predictive analytics to generate high-value, actionable insights.

This position reports to the VP of Commercial Data & Analytics. This position will:
  • Lead teams of market researchers, competitive intelligence experts, and secondary analysts to deliver actionable insights for Amgen's in-line brands and pipeline assets in Oncology covering both the US and Global organizations
  • Partners with business leaders in Oncology to understand and influence strategic imperatives related to research and analytics, act as a thought partner and encourage evidence-based decision making, challenging leadership when necessary
  • Primary point of contact for senior Commercial leaders to engage with research and analytics for Oncology; serve as advisor to Oncology leadership
  • Prioritize research and analytics activities, align team members, and allocate resources to reflect business imperatives; balance needs across in-line and pipeline assets while driving productivity and efficiency
  • Instill, and reflect, a strong commitment to quality and standards - both in the underlying analytical frameworks and presentations. Ensures final products are well vetted and reliable.
  • Thought leader ensuring broad adoption of best practices and incorporating new methods and tools as appropriate
  • Liaise with leaders in Oncology to encourage best practice sharing for research and analytics across Amgen's entire portfolio
  • Help build research and analytics as a competitive advantage, including developing team members and creating clear career paths
  • Serve as an expert in the Oncology marketplace, and lead strategic special projects that help shape and drive the direction of the organization
  • Support and play an integral role on Oncology BD related projects

Basic Qualifications:
  • Doctorate degree and 6 years of experience in primary market research, consulting and/or analytics to drive business strategy OR
  • Master's degree and 10 years of experience in primary market research, consulting and/or analytics to drive business strategy OR
  • Bachelor's degree and 12 years of experience in primary market research, consulting and/or analytics to drive business strategy AND
  • 6 years of managerial experience directly managing people and/or leadership experience leading teams, brands, projects, programs or directing the allocation of resources

Preferred Qualifications:
  • Executive presence by which one can quickly establish credibility with and influence SVP / EVP level staff
  • Leadership experience in building and developing high performing teams, delivering results, and shaping the future
  • Ability to think strategically about issues impacting an entire portfolio of therapeutics across geographies and stages of development
  • Experience managing multiple senior stakeholders, prioritizing across a multitude of responsibilities and allocating resources to drive maximum impact
  • Business acumen that lends itself to understanding the context and dynamics of pharmaceutical markets in Oncology
  • Partners with business leaders to deliver high-quality predictions that guide strategic decision-making
  • Oral, written and presentation skills to explain complex concepts and controversial findings clearly to a variety of audiences, including senior management
  • Knowledge of analytics approaches in biopharma including descriptive and predictive analytics as well as primary research approaches in competitive intelligence, quantitative and qualitative market research
  • Identify how shifts in customer or competitor behavior may impact tactic and brand performance
  • Experience in managing outside vendors in primary research
  • Align teams to best practices and champion new innovative methodologies across research and analytics modalities

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.