Marketing Manager I/II

Lake County, IL, United States
Dec 03, 2020
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

The US Patient Services Marketing Team leads across multiple brands and therapeutic areas to deliver an unparalleled care model ecosystem that enables the best possible patient treatment experience to help patients achieve their full treatment plan potential.

The US Patient Services Marketing Manager is responsible for designing, developing, and implementing commercial initiatives and tactics for US Immunology and Specialty patient support brands. The Marketing Manager will engage and collaborate with a cross-functional team including US Care Model strategy team, regulatory, legal, medical, Brand products teams, marketing analytics and business insights, creative agencies.

This role does not have direct reports but must demonstrate the ability to influence and lead cross-functionally to successfully drive the business. The candidate must be able to operate in a fast-paced environment with high expectations and a customer focus that drives the need for quality deliverables and performance.

Key Responsibilities Include:
  • Develop innovative and impactful initiatives and tactics that align to the Patient Services strategic imperatives to drive an exceptional patient experience
  • Assist with innovative HCP marketing and Patient promotional tactical plans, field-facing and patient resources.
  • Support the development of the PSP brand positioning and resource messages across stakeholders for new and enhanced patient services support models including the development of the Patient Service brand standards and portfolio style guide.
  • Support PSP program launch readiness through proactive and continuous communication relating to key initiatives and tactics
  • Manage projects with creative and digital agencies, print and data vendors. Manage marketing budget while identifying efficiencies/synergies where possible to maximize resources.
  • Deliver marketing briefs, understand timelines to accomplish tasks and anticipate any potential barriers that would impact project timelines.
  • Drive patient engagement and resource utilization throughout the Patient journey.
  • Collaborate with and facilitate coordination amongst marketers from various teams to deliver integrated PSP Marketing tactics and initiatives
  • Partner with Business Insights team to evaluate the effectiveness of campaign strategies through campaign measurement plans, key performance indicator development and formulate recommendations for optimization. Plan and execute Champions calls, Ad Boards, communicate insights, make recommendations, and highlight further learning opportunities.
  • Assist in the development of the patient journey, deriving insights from the data that will help to inform strategy and tactical implications.


  • Advanced Degree or previous marketing experience required.
  • 5+ years of brand Marketing experience preferred.
  • Understand the fundamentals of brand positioning, campaign management, and marketing budget management.
  • Extensive experience of direct and digital marketing ideally in a similar industry.
  • Strong background in customer engagement and retention strategies.
  • Strong planning and organization skills, knowledge management, attention to detail, execution and follow through.
  • Excellent communication (oral, written, and presentation) and interpersonal skills.

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Yes, 10 % of the Time
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.