Senior Associate, Development Business Operations

Foster City, CA, US
Nov 22, 2020
Required Education
Associate Degree
Position Type
Full time
Senior Associate, Development Business Operations
United States - California - Foster City

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

Gilead Sciences is currently seeking a Senior Associate in the Development Business Operations Department. This position will require the ability to apply critical and analytical thinking to the administration of accurate and timely clinical payments to investigators that are participating in Gilead Sponsored clinical trials in a high volume, fast paced environment with a strong focus on being the Sponsor of Choice to our investigators.

Essential Duties and Job Functions:

  • Manage and complete complex to non-routine Development Business Operations processes
  • Mentor and provide guidance to junior level clinical payments staff and contractor
  • Support management in identification of risks, develop mitigation strategies, alternative solutions, resolve issues, action item/follow up in collaboration with cross functional and/or matrix teams
  • Lead system and payment related process activities to support rollout and optimization of clinical systems, reporting tools and payments
  • Assess project performance to monitor the progress of projects, identify and quantify variances, perform required corrective actions and communicate to all stakeholders
  • Partner closely with Clinical Operations study team, Clinical System, and Accounts Payable department on the specification, documentation, validation, and implementation of payment optimization projects
  • Ensure documentation and validation practices are consistent with company policies
  • Develop and facilitate training. Serve as point of contact and subject matter expert of clinical payments to business partners
  • Assess knowledge and/or quality gaps of team to determine and deploy appropriate training plans and/or needs in collaboration with management
  • Review, develop and manage workflow and work process standards to ensure that clinical payments activities comply with regulatory and business conduct requirements
  • Develop and maintain department process guidance, training materials, and quality documents.
  • Participate in the development, implementation, and maintenance of internal tools for clinical payments management
  • Facilitate accurate and on time payment, investigator payment administration, Sunshine Act Compliance, and customer service to internal and external stakeholders including the clinical operations teams and investigators.
  • Work with internal stakeholders in establishing payment arrangements for each clinical trial. Coordination and interaction include interface with Site Contracts Team, Clinical Operations, Clinical Systems, Data Management, Legal/Business Conduct and Accounts Payable.
  • Partner closely with business users and EBS IT on the specification, documentation, validation, and implementation of payments systems and optimization projects.
  • Manage investigator payment activities for multiple clinical development programs.
  • Assist other Development Business Operation personnel in resolving moderately complex issues relating to global payment administration. Trains Development Business Operation personnel in payment administration

Required Education, Skills and Experience:

  • 5+ years of experience with a BA in a relevant discipline. 4+ years of experience with a MS/MBA in a relevant discipline
  • 3-5 years of data science experience with common data science toolkits and data visualization tools
  • Experience leading cross functional/departmental large-scale projects with demonstrated success and track record
  • Demonstrate problem-solving and critical thinking skills, root cause analysis, attention to detail, and performance of duties.
  • Demonstrate excellent verbal, written, and interpersonal communication skills
  • Knowledge of Oracle, SQL, Python, Git, JavaScript, and Tableau is desired
  • Demonstrate competency managing projects from inception to completion.
  • Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
  • Demonstrate strong understanding of regulatory and legal issues pertinent to clinical development
  • Demonstrate a solid understanding of the regulatory implications of contracts as related to clinical research
  • Completes tasks and projects under minimal supervision
  • Expert in Microsoft programs including: MS Word, PowerPoint, Visio, Access, and Excel
  • Travel may be required

Preferred Skills and Experience:

  • Experience working in a regulated industry preferred
  • Good scripting/programming skill and applied statistics skills, such as distributions, statistical testing, regression, etc.
  • Proven successful project management leadership skills
  • Ability to interact professionally with all organizational levels, across functional areas and across global regions
  • Ability to adapt to new technologies and rapidly changing environment
  • Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness.
  • Develop relationships and leverage them to influence change
  • Support and solicit input from team members at all levels within the organization

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections, please view the ‘EEO is the Law' poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

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