QC Investigator

Sanford, North Carolina, United States
Nov 18, 2020
Quality, Quality Control
Required Education
Associate Degree
Position Type
Full time
Why Patients Need You

Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is flexible, innovative, and customer oriented. Whether you are involved in development, maintenance, compliance or analysis through research programs, your contribution will directly impact patients.

What You Will Achieve

You will help us in investigation of our quality issues in manufacturing and quality laboratories. You will investigate deviations and out-of-specification results and atypical result investigations. Your problem solving skills will help to identify root cause and suggest appropriate corrective action plan. Your attention to detail will help us ensure that the reports are aligned to regulatory requirements and company policies.

As a Senior Associate, your knowledge and skills will contribute towards the goals and objectives of the team. Your focus and ability to meet team targets will help in completing critical deliverables. Your innovative use of communication tools and techniques will facilitate in explaining difficult issues and establishing consensus between teams.

It is your hard work and commitment that will help in making Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It

Role Summary

The position will support the Pfizer Sanford, NC Quality Operations department by performing Quality Control activities associated with

clinical and/or commercial product, raw materials, validation, stability and environmental monitoring. Key responsibilities are performing GMP tasks/activities associated with maintaining compliant Quality Control and Stability laboratories; leading investigations of events/OOS results to determine root cause and effective CAPA; analyzing, interpreting, and trending results/data; creating, reviewing, executing activates for, and approving documentation; acting as a change agent and driving continuous improvement/Operational Excellence/innovative implementations; represents Quality Control on cross functional teams; and leads projects and/or teams providing guidance/training/coaching to junior colleagues.

The individual should be able to demonstrate the following:
  • acting safely, knows and follows all EH&S safety requirements for site and QC laboratories; leads safety initiatives and encourages others to act safely
  • expertise with investigations quality system and able to independently handle complex investigations and associated CAPA within QC area under limited guidance
  • recognized as a "go-to" person or Subject Matter Expert for a specific subject area and are considered capable of supporting audits and investigations, reviewing/approving technical content to ensure scientific merit and compliance to regulations and Pfizer policy and standards
  • excellent effective written and verbal communication and interpersonal skills; established relationships within business lines
  • ability to identify issues, presents complex problems with possible solutions, and actively takes leadership role to resolve of issues
  • applies discipline's principles, appropriate procedures, and leadership skills to action plan and contribute to executing toward team/project goals
  • solving highly complex mathematical problems and situation dependent problems using convoluted information
  • method 1, yellow belt trained and can apply tools to solve issues (including technical issues)
  • ability to receive feedback from management and other colleagues, takes accountability for actions and personal development
  • consistent correctness and accuracy in tasks, activities, decisions, and documentation; detail oriented behavior
  • good judgment and correct decision making based on Pfizer procedures, policy and standards; quality systems knowledge; technical experience; and industry guidance / regulatory authority regulations; decision impact awareness on future quality and compliance as well as impact on own work group, department, and network
  • represents Quality Control on site and network teams/forums that support sustaining or improving site or network operations; influences and negotiates with business lines and shares information obtained with team; acts as change agent for improvements
  • proactively identifies, takes remedial action, and/or seeks advice when a personal, project, or team goal/deliverable is off schedule
  • delivery on high business impact projects/activities/changes
  • able to holistically review and authorize all laboratory data, and have an extensive overall knowledge of all laboratory opera
  • able to identify and seek out external resources (e.g. PDA, ISPE) to build or enhance understanding of scientific discipline; supports training of staff; mentoring and coaching junior colleagues
  • displays strong investigative or technological orientation with independence for design of projects/studies and able to make significant independent contributions to the development of methodology including new technologies and automation

Individual should have knowledge of US, EU, and ROW cGMP; pharmacopeias; ICH guidelines; analytical chemistry and/or Microbiology techniques and instrumentation; Laboratory Information Management System (LIMS); Global Quality Tracking System (TrackWiseTM application); Microsoft Office™ applications specifically Word, Excel, and PowerPoint; Lean Six Sigma concepts; Lean Labs; project management; formal Quality Change Control, Investigations, and Documentation systems, and Quality Risk Management including risk assessments.

  • Responsible for knowing, understanding and acting in accordance with Pfizer's values.
  • Performs tasks associated with maintaining cGMP compliant Quality Control and Stability laboratories.
  • Responsible for leading, coordinating, and writing laboratory investigations for determining root cause and CAPA of events and OOS or atypical results.
  • Analyzes and interprets results, makes decisions regarding the accuracy, completeness and compliance; performs data trending
  • Responsible for appropriate creation, review, and approval of GMP documentation and ensuring adherence to regulatory agency requirements, ICH guidelines, Pfizer standards, policies, and values.
  • Responsible for reporting issues to management and participating in
  • Serve on cross functional teams to represent Quality Control and facilitate communications and activities/projects between Quality Control and site departments and/or Network.
  • May initiate, lead a working group and/or manage projects/changes to accomplish change activities/project deliverables and/or whole projects; responsible for prioritization and associated timely completion of activities/deliverables and/or project timelines
  • Trains junior colleagues and may develop training plans and/or oversee training activities for groups.
  • Responsible for assessing existing situations and suggesting continuous improvements to increase compliance and innovation


    • 5-7 years of manufacturing, quality or engineering experience in the biotech or pharmaceutical industry with a BS/BA Degree in Science/related field or equivalent education and experience

    • Experience with investigations, including conducting and writing investigations, using methodology
    • Previous analytical, bioanalytical, and/or microbiology laboratory experience


    Ability to lift 30 lbs, stand for 2 to 3 hours at a time, sit for 2 to 3 hours at a time, walk long distances and bend to obtain items from lower shelving/cabinets

    Intellectual capability to perform complex mathematical problems and perform complex data analysis.


    Mainly first shift weekdays work schedule with as needed work for assigned tasks/activities on first, second, and/or third shift hours on weekdays and/or weekends.

    Limited travel for the position; no more than 10% traveling.

    • Last Date to Apply for Job: 1 December, 2020
    • Eligible for Employee Referral Bonus

    Sunshine Act

    Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

    EEO & Employment Eligibility

    Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

    Quality Assurance and Control