Business Systems Consultant

Lake County, IL, United States
Nov 14, 2020
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .


The Business Systems Consultant is a key individual contributor to the development, maintenance and enhancement of HRConnect - AbbVie's HR Portal, Case and Knowledge Management application. The role will be responsible for working with business partners to design, build and maintain the SalesForce platform and related technologies supporting the HR Shared Services Organization.

  • Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
  • Consults with functional areas to develop understanding of the varied and complex business needs supported by the HRConnect system.
  • Develop user stories, requirements and acceptance criteria needed to enable target future state.
  • Responsible for determining how changing business needs will affect the system.
  • Understands the role of the system in the big picture and provides ideas and recommendations regarding the evolution of the system.
  • Independently performs analysis and implement data, software, or technology solutions to deliver precise, reliable, and reproducible products in a timely manner, under the direction of a more senior leader.
  • Perform routine tasks competently and independently and generate reliable and consistent results.
  • Learn and understand new methods and technologies.
  • Produces and maintains required documentation associated with work product, keeping it current and accurate.
  • Coordinates and or performs testing of system modifications.
  • Reviews and routes requested system changes and develops detailed specifications for implementation.
  • Communicates system changes and issues to next level of management.
  • Ensures current and accurate system documentation, coordinates and or performs testing of HRConnect modifications.
  • Provides system expertise and supports system training, educational tools and materials.
  • Monitors and audits the use of the system; executes system control practices for compliance.


  • Bachelors Degree or an equivalent combination of education and work experience, and minimum 6 years of related work experience
  • 4+ years of experience as SalesForce Administrator designing, implementing and supporting SalesForce Service Cloud and Community Cloud.
  • Experience in the systems development, implementation, and operations of a large-scale, enterprise systems.
  • Excellent interpersonal skills and well-developed verbal and written communication skills.
  • Must be able to effectively lead and facilitate meetings with customers and technical team members.
  • Must be deliverables focused and detail oriented.
  • Must exhibit exceptional teamwork skills.
  • Must have a strong customer focus.
  • Preferred - 4+ years of SalesForce platform experience, Certified SalesForce Administrator

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.