Change Management Manager, Business Technology Services (BTS) Enterprise

NJ, United States
Nov 14, 2020
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

Purpose :

Champion our colleague's technology experience by leading the BTS Enterprise Change Management Office. Partner with BTO change managers to provide unified change messaging and establish best practices, templates, and standards for BTS change programs. Own enterprise level BTS change and the combined BTO level change messaging. Report to BTS leadership on change programs and metrics across BTS.

Responsibilities :
  • Collaborate with the communications team to write and deliver key BTS strategic messaging
  • Stand up and manage the Change Management Center of Excellence
  • Create and provide user experience resources like personas to BTOs and their change managers
  • Establish relationships with change vendors to assist BTOs in onboarding resources
  • Own the BTS change methodology and standards
  • Define and report key metrics to measure change success across BTS projects to BTS leadership
  • Own, update, and socialize the consolidated change plan
  • Partner with BTS Training to standardize how training is executed as part of change
  • Build and maintain relationships with local site support, business relationship managers, change managers, and project managers
  • Plan, outline, and maintain technology portal content describing our technological story and execute and manage the change management from BTS for BTS colleagues

  • Bachelor's degree and 7+ years of related work experience or an equivalent combination of education and work experience.
  • Experience in effective change management, communications, and user experience
  • Experience in web design and web content strategy
  • Pharmaceutical or healthcare industry experience is preferred
  • Able to champion the employee experience to engineers and technical stakeholders
  • Impeccable attention to detail, analytical acumen, verbal and written communication skills along with a passion for excellence
  • Ability to analyze complex scenarios and processes and simplify them into key messaging

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Yes, 15 % of the Time
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.