Mgr, Global Medical Scientific Information

Irvine, CA, United States
Nov 09, 2020
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

Position Overview
  • Support the Global Medical Scientific Information (GSI) function in all aspects related to the workflow management of medical information enquiries.
  • Liaise with internal regional stakeholders to identify gaps and trends and procure all global materials for the development of the Core Global Response Document (CGRD).
  • Collaborate with the Global Therapeutic Area(TA) Leads to build the CGRD
  • Partner with the Regional Hub Managers and in-country Medical Information colleagues to customize the CGRD to develop local/Regional content.
  • Manage escalations between Regional Hub Managers and Global TA Leads to ensure enquiries are completed accordingly.
  • Evaluate and provide oversight of the IRMS System process as part of continuous improvement

Main Areas of Responsibilities

Global Content Harmonization and Development - Medical Information

Liaise with internal regional stakeholders (eg, International Scientific Advisors, Country Medical Directors, Regulatory, etc.) to identify gaps and trends and procure all global materials for the development of the Core Global Response Document (CGRD).

Collaborate with the Global TA Leads to build the CGRD.

Partner with the Regional Hub Managers and in-country Medical Information colleagues to customize the Core Global Response Document to develop local/Regional content for uploading into the appropriate divisions.

Lead "best practice" in medical information for content development and system standardization.

Attend regular GSI team meetings and share any insights, key learnings, and potential gaps/inconsistencies within the Region/Division to foster continuous improvement and harmonization in global affiliates.

Leverage the GSI escalation pathway to ensure consistency of scientific responses

Global Workflow Support - Medical Information

Manage medical information workflow and escalations from the APAC, EAME, and LACAN hubs and in-country Medical Information affiliates and ensure enquiries are closed and managed per SOPs and Work Instructions.

Provide guidance and assistance that ensures medical information inquiries are handled appropriately within the workflow matrix globally.

Support the hubs with the escalations from the non-direct Markets as needed.

Evaluate workflow and ensure that appropriate systems and processes are in place (and followed) in designated affiliates for dealing with Medical Information enquiries and associated activities.

Regional and Global Leadership & Training, Continuing Professional Development

Support the hubs in induction and ongoing training for global colleagues as needed.

Keep current in product and medical knowledge, best HCMI and, Pharmacovigilance practices and applicable Local, Regional and Global regulations and guidance.


  • Critical thinking skills and ability to function independently and partner cohesively with the team and key global stakeholders.
  • Knowledge and experience related to supervision of Medical Information activities.
  • In-depth awareness of regulations and guidelines related to Medical Information.
  • Sound written and verbal communication skills. Good planning and organising skills.
  • Ability to interact with diverse customers such as doctors, pharmacists and other healthcare professionals, as well as colleagues in Medical Affairs, Regulatory Affairs, R &D.
  • Ability to achieve a high level of therapeutic knowledge of all Allergan's products.
  • Good level of IS/IT skills and experience of managing databases
  • Commitment to quality and timeliness.


Degree level preferably in pharmacy or biological pharmaceutical or life science (or equivalent). Experience in developing and training in MI systems, (e.g. IRMS or equivalent). Experience in the pharmaceutical industry in a Medical Information Role.

Job Type


Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.