Medical Information Specialist

Lake Forest, IL, United States
Nov 05, 2020
Required Education
Bachelors Degree
Position Type
Full time
Working at Horizon is more than a job - it's personal. For us, success is measured by the numbers that matter most - the number of lives we touch, the number we change and those we work tirelessly to help save. We're a team of agile, out-of-the-box thinkers who are inspired to do more because we know we're a part of something bigger. We strive to build meaningful careers at a company whose values we share because when we live up to our potential, we help others live up to theirs.

Position Summary:

The Medical Information Specialist is responsible for intake, responding to, and documenting inquiries from external customers (i.e. healthcare professionals, patients, etc). The Medical Information Specialist acts as a two-way scientific information exchange resource by accurately communicating specific and balanced product and disease information, while adhering to legal, compliance, and regulatory requirements.

  • Responds to external, unsolicited inquiries (via calls/web/emails/letters/other) and conducts appropriate scientific information exchanges utilizing approved labeling, standard response letters, frequently asked questions, published literature and other data
  • Accurately reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner within required timeframes
  • Documents and records each interaction accurately in the contact database system
  • Ensures responses to inquiries are provided in an accurate, balanced and timely manner in accordance with all standard operating procedures and regulatory guidelines
  • Identifies tracking inquiry trends and other significant issues
  • Maintains current awareness of published literature, regulations and guidelines
  • Participates in scientific training as appropriate to support assigned brands
  • Meets or exceeds service levels and targets for internal and external customers
  • Communicates and ensures integration with Medical Affairs roles and other key stakeholders
  • Assist in managing the student and fellowship program
  • Provides after-hours coverage on a rotated basis

Qualifications and Skills Required:
  • Professional healthcare degree, nursing degree (RN/BS/BA) required
  • 0-3 years of experience healthcare practice or FDA-regulated environment experience
  • Exceptional oral and written communication and interpersonal skills
  • Ability to understand, integrate and effectively communicate scientific/medical value of Horizon's products to the medical community and other key internal and external audiences
  • Knowledge and understanding of clinical and regulatory guidelines.
  • Knowledge and understanding of compliance in commercial settings
  • Demonstrated excellent project management skills and follow through

Horizon Core Values & Competencies:

  • Manages Ambiguity
  • Strategic Mindset
  • Demonstrates Self-awareness
  • Cultivates Innovation
  • Develops Talent

  • Drives Results
  • Ensures Accountability
  • Decision Quality

  • Courage
  • Collaboration
  • Instills Trust

Horizon Therapeutics plc does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors. Any individual, who, because of a disability, needs accommodation or assistance in completing this application or at any time during the application process, should contact the Human Resources Department.