Sr Manager, Global Medical Information

Foster City, CA, US
Nov 04, 2020
Required Education
Masters Degree/MBA
Position Type
Full time
Sr Manager, Global Medical Information
United States - California - Foster City

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

Senior Manager, Global Medical Information

Location can be Remote

Working under minimal direction, the Senior Manager of Global Medical Information (GMI) will create and maintain Global Response Documents (GRDs) in response to or anticipation of medical inquiries from healthcare professionals or distributors. The Senior Manager may have direct-line management responsibilities for one or more staff members.

Routine responsibilities may include working either independently or with dedicated staff to:

  • Create and update GRDs to support country Medical Information teams (updates may be done as a result of proactive literature surveillance, data releases at conference, or newly published materials)

  • Support and partner with country medical information teams on global and local MI initiatives

  • Research and provide responses to complex, unanticipated inquiries from affiliates and distributors that are unable to be answered at the local level

  • Maintain a record of all interactions via a relational database

  • Develop and/or support the GMI strategy

  • Partner with global Medical Affairs and other internal Gilead departments as needed

  • Report GMI metrics and gather insights to be shared with cross-functional partners

  • Coordinate and staff medical booths at scientific conferences

  • Support departmental strategic initiatives to address major activities within assigned therapeutic area (product launches, labeling updates, etc.)

  • Provide support for local initiatives as needed

  • Recognizing, obtaining pertinent data on, and accurately transmitting adverse events or product complaints to the appropriate internal departments per Standard Operating Procedure

  • Support local QA processes which may include evaluating product inquiry reports and ensuring consistency in documentation and responses

  • Manage employees and/or small teams

  • Update and ensure compliance to Medical Information standard work practices and operating procedures

  • Develop or implement global Medical Information policies and processes

  • Conduct therapeutic area and/or Medical Information training for staff, new employees and interns


  • Excellent written, verbal and interpersonal communication skills

  • Knowledge of therapeutic areas in which Gilead is operating

  • Knowledge of applicable regulatory and legal requirements for the provision of medical information in the pharmaceutical environment

  • Strong organization and project planning skills

  • Ability to work well in multi-disciplinary teams

  • Able to work under limited direction

  • Ability to manage multiple projects in a fast-paced environment

  • Must have a strong attention to detail, excellent project management and problem-solving skills, and think creatively.

  • Thorough understanding of processes and regional or country regulations related to the provision of medical information services within the pharmaceutical industry

  • Demonstrated success in developing and maintaining good working relationships with internal departments and external contacts

  • For those who have personnel management responsibilities: demonstrated ability to manage and lead staff members

    Specific Education and Experience Requirements

  • Master's or advanced scientific or bio medical degree (MD, PhD, Pharmacy, Nursing or equivalent), preferred.

  • 3+ years of experience in the pharmaceutical industry, especially in Medical Information or Medical Communications, preferred.

    For jobs in the United States:

    As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

    For more information about equal employment opportunity protections, please view the ‘EEO is the Law' poster.



    Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

    Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

    For Current Gilead Employees and Contractors:

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