Associate Director, Digital Patient Services Enablement Solutions

Lake Forest, IL, United States
Nov 01, 2020
Required Education
Bachelors Degree
Position Type
Full time
Working at Horizon is more than a job - it's personal. For us, success is measured by the numbers that matter most - the number of lives we touch, the number we change and those we work tirelessly to help save. We're a team of agile, out-of-the-box thinkers who are inspired to do more because we know we're a part of something bigger. We strive to build meaningful careers at a company whose values we share because when we live up to our potential, we help others live up to theirs.

Position Summary:

The Associate Director, Digital Patient Services Enablement Solutions will serve as a unifying link between patient services' needs and technical solutions, helping to deliver platforms, tools, processes and procedures that align with patient services' goals and objectives. This position will partner and collaborate cross-functionality to help establish our vision and business strategy for the use of technology to drive the effectiveness of patient services across the enterprise. This role will uncover and define business opportunities and challenges translating them into actionable technical solutions advancing patient services' ability to easily inform, educate and engage patients

  • In partnership with the digital marketing solutions team and in collaboration with commercial, patient services and IT, support the ongoing evolution of digital patient enablement capabilities across Horizon Therapeutics.
  • Become an expert on the existing and future suite of solutions, including Salesforce, which enable the patient services team.
  • Establish a governance framework to manage the intake for new requests related to the Salesforce platform and other complimentary technologies from brands and ensure alignment cross-functional teams on prioritization.
  • Ensure solutions are implemented with an enterprise approach and a focus on customer centricity, with the appropriate measurement tracking in place enabling downstream analytics, to support Commercial Operations and Corporate Analytics.
  • With a product management mindset help develop a multi-year roadmap for the Salesforce PARC platform and assist in guiding the effective implementation of new solutions; drive adoption and develop KPIs to show impact.
  • In partnership with IT, and from a business perspective, manage execution of product roadmaps, including epics/feature backlog, and testing; orchestrate rollout of new features in partnership with leadership in Patient Engagement Marketing and Patient Services teams to ensure effective understanding and adoption.
  • Nurture patient services field enablement innovation; support the director in the identification and incubation of pilots to drive greater or entirely new value for Horizon.

Qualifications and Skills Required:
  • Bachelor's degree business or related field. MBA a plus
  • 7+ marketing solutions experience required with a preference for relevant healthcare experience
  • 5+ years of relevant work experience defining business requirements driving marketing technology roadmaps and enhancements
  • Technical knowledge of CRM databases and other digital tools enabling pharmaceutical field teams
  • Experienced software product manager, with a track record of successfully managing the life cycle of enterprise solutions plus data management strategies designed to drive commercial performance
  • Innovative thinker with the ability to both develop new ideas through collaboration and execute
  • Expertise working across multiple projects and managing multiple external vendors
  • Requires approximately 5% travel, including some overnight and weekend commitments
  • Strong planning, project management, communication, and organization skills
  • Team-oriented attitude with demonstrated success as a valued colleague within a cross-functional team
  • Experienced in helping educate internal regulatory leadership on operationalization of marketing / customer experience solutions
  • Proficient in Microsoft Office
  • Professional, proactive demeanor
  • Strong interpersonal skills
  • Excellent written and verbal communication skills

Horizon Core Values & Competencies:

  • Manages Ambiguity
  • Strategic Mindset
  • Demonstrates Self-awareness
  • Cultivates Innovation
  • Develops Talent

  • Drives Results
  • Ensures Accountability
  • Decision Quality

  • Courage
  • Collaboration
  • Instills Trust

Horizon Therapeutics plc does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. It is our intention that all qualified applications are given equal opportunity and that selection decisions be based on job-related factors. Any individual, who, because of a disability, needs accommodation or assistance in completing this application or at any time during the application process, should contact the Human Resources Department.