Sr. Director, Patients Support Services

San Francisco, CA, United States
Oct 28, 2020
Biotech Bay
Required Education
Bachelors Degree
Position Type
Full time

Position Overview

The Senior Director, Patient Support Services builds and leads a high functioning team to ensure appropriate access and access solutions for patients and providers.

Leadership responsibilities include defining patient support services strategy to support access and appropriate adherence; and developing and executing patient services tactical launch plan. This position contributes to and supports the company's research and development efforts to create high value therapeutics to address unmet medical needs

Consistently works with abstract ideas or situations across functional areas of the business. Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas. Requires in-depth knowledge of the functional area, business strategies, and the company's goals. Deeply understands the patient journey, and the areas that patient services can compliantly assist. Understands any potential barriers for physicians to prescribe Nektar products. Defines required patient support services. Develops and executes patient support services tactical launch plan. Partners with payer marketing and field teams to ensure unrestricted access to Bempeg. Other duties as assigned.

Minimum of a Bachelor's degree. 15+ years of relevant experience; 12+ years of management experience preferred. Previous experience working in the pharmaceutical, biotechnology or medical device industry. Proven experience working with or in Patient Access call center HUB operations. Product launch experience desired. Excellent analytical (qualitative and quantitative), strategic thinking, creativity and problem solving skills. Strong communicator with ability to influence others. Self-directed, hands-on approach, comfortable with broad and varied job responsibilities. Track record of successfully managing and leading vendor relationships from both a strategic and operational perspective and achieving results. In depth knowledge of pharmaceutical manufacturer compliance requirements, patient confidentiality (HIPAA regulations), product reimbursement and product access. Knowledge and experience in Medicare Parts A-D, Medicaid, and private payer policies, reimbursement process, health policy, areas of coverage, payment, coding, Specialty Pharmacy, and buy and bill. Experience with Commercial Brand Planning process, able to translate brand disease state and business drivers into patient support programs and operational requirements. Customer First customer service orientation. Puts the customer at the center of all business activities.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. Nektar Therapeutics will consider for employment qualified applicants with criminal histories in the manner proscribed by the San Francisco Fair Chance Ordinance.