AbbVie

National Training Manager - US Patient Services, Access

Employer
AbbVie
Location
Lake County, IL, United States
Posted
Oct 27, 2020
Ref
2006190
Discipline
Administration, Training
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

The National Training Manager (NTM) supports a Franchise organization in the design and delivery of training solutions to a field patient services organization. An NTM ensures both Training & Development and Franchise Strategy are effectively represented in all training programs and solutions. This role is accountable to quickly build relationships with key stakeholders and manage several stakeholders at various levels. The role requires a high level of performance coaching, strategy alignment/execution, and application of training fundamentals to enhance performance learning of participants.

Core Job Responsibilities:
  • Designs, develops, and delivers compliant learning solutions that increases effectiveness and credibility of participants
  • Builds trust and credibility with key stakeholders through regular interaction, evidenced by feedback and proven working partnerships
  • Leverages existing Learning & Development core platforms and content within the Franchise training to limit duplicative efforts
  • Demonstrates direct and open communication to key stakeholders resulting in positive relationships and mutual alignment
  • Provides candid and specific verbal & written feedback to training participants resulting in their awareness of strengths and weaknesses including a plan for improved performance
  • Provides coaching and feedback to National Field Trainers (NFT) across the organization to help them to be the best NFT they can be.
  • Recognizes the skill level of training participants and adjusts coaching and training techniques to meet the needs of individuals
  • Develops Guest Trainers by providing them a meaningful role in the class, one-to-one coaching including performance feedback
  • Demonstrates and applies knowledge of all stakeholder businesses, strategies and priorities and integrates training activities into franchise team business plans
  • Leads cross-functional initiatives and may be responsible for additional special projects within training organization
  • Recognized as a product and disease-state expert as well as an expert in non-therapeutic areas such as customer and business skills
  • Assists with the on-boarding, development, and mentorship of other NFTs and "leads through teamwork" cultivating and maintaining positive peer-to-peer relationships
  • Executes with little guidance and/or direction from senior leadership

Qualifications

Basic:
  • Bachelor's degree
  • 5+ years of experience in pharmaceutical industry as a training manager, program manager, project manager or similar
  • Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g. CFR 210/211, cGMP)
  • Prior experience leading projects with regional or national impact
  • High performer with strong understanding of what drives success in a commercial organization
  • Demonstrated ability to work with a variety of individuals at all levels of management to develop partnerships and align training with the business strategy
  • Proven ability to integrate business trends, brand strategies, and marketplace drivers into plans that drive competitive advantage to the organization

Preferred:
  • Master's Degree or Registered Nurse
  • Certified Medical Representative (CMR)
  • Knowledge and exposure to health sciences, market access and/or account management is preferred

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel
Yes, 15 % of the Time
Job Type
Experienced
Schedule
Full-time
Job Level Code
M
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.