Manager, Operations Communications

Lake County, IL, United States
Oct 26, 2020
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

Assist with communications strategies and initiatives for AbbVie's Operations function that drive understanding and appreciation among internal stakeholders of Operations' strategy and role in AbbVie's innovation and aligns them to how Operations drives business performance, resulting in increased employee engagement and positive workplace culture. The role also works in conjunction with the AbbVie corporate communications team to protect and enhance AbbVie's reputation by mitigating risks and ensuring positive external stakeholder engagements and perception, including contributions from Operations for media coverage, speaking opportunities and external awareness efforts.

At AbbVie, Operations includes a team of scientific, manufacturing, engineering, quality, and supply chain professionals responsible for supply and distribution of all AbbVie products, as well as several corporate services, including facilities, purchasing and security. Operations is also an integral component of the company's crisis management team, responsible for the company's cross-functional preparedness and response to ongoing issues.


  • Responsible for delivering best-in-class global communications practices that advance Operations' ability to build and sustain its business narrative and role in AbbVie's innovation and performance.
    • Engage and influence internal and external target audiences through compelling, best-in-class communications outreach, programs, and initiatives.
    • Collaborate with key stakeholders to develop proprietary content that would appeal to wide variety of audiences.
  • Broad research responsibilities to support communications plans, track key performance indicators and develop materials for effective communication.
  • Work collaboratively with peers to continually identify high impact internal and external communication opportunities to enhance awareness and understanding of Operations; develop strategies and oversee execution of related programs and initiatives.
  • Anticipate issues and trends that generate employee and/or media interest, develop messaging contingency plans in partnership with company leadership and division peers to ensure a strong global process to identify, prioritize, manage, leverage or minimize issues through cross-functional planning, preparedness and rapid response protocol.
  • Review and monitor various quantitative and qualitative metrics to measure impact of communications and issues to our function, industry, and company.
  • Leverage external media and social media opportunities around Operations leaders and key U.S. and global events and milestones, coordinated within Corporate Communications, Brand Communications, Social and Digital Communications.
  • Create key internal communications, such as, executive communications, function-specific and/or site-specific content, as well as internal presentations and materials to support initiatives related to human resources and equality, diversity, and inclusion (ED&I).


  • Bachelor's degree in communications, business, journalism or equivalent
  • 5+ years of experience in communications; previous service in a spokesperson capacity with media and other external stakeholders preferred
  • Excellent written, verbal and interpersonal communication skills
  • Ability to collaborate with managers in designing effective presentations, troubleshoot presentation issues and assist and train presenters
  • Cross-functional project management with minimal supervision and strong research skills
  • Healthcare/pharmaceutical, executive thought leadership experience a plus
  • Strong business acumen with the ability to anticipate company, industry, and team needs; Operations / manufacturing experience a plus

Significant Work Activities
Yes, 20 % of the Time
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.