US Patient Services National Trainer

Lake County, IL, United States
Oct 26, 2020
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

The National Trainer supports the U.S. Patient Services organization (Xfactor) specific to access and reimbursement programs in the design, development and delivery of training solutions to a field-based team organization. The NFT is accountable for ensuring that adherence to a vision of providing an exceptional patient experience is represented in all training programs, materials and solutions.

Core Job Responsibilities Include, but are not limited to the following:
  • Design, develop, and deliver learning opportunities that increase the effectiveness and credibility of participants by adhering to adult learning principles and sound training design.
  • Demonstrate the ability to effectively address challenges in the classroom setting (live / virtual) so that the entire class can benefit and learn.
  • Provide candid and specific verbal performance feedback including a plan for improved performance throughout the training.
  • Actively set mutual expectations with key stakeholders, including the field and home office groups, ensuring trusted working relationships are constructive and productive.
  • Demonstrate and apply a strong knowledge of all Business Partners (e.g. marketing, field leadership) businesses, strategies, and links solutions to defined business partner/brand strategies in the classroom, at meetings, and in the field.
  • Help develop Guest Trainers by providing them a meaningful role in the class, one-to-one coaching including performance feedback and act as a mentor to other NFTs, by maintaining positive peer-to-peer relationships.
  • Demonstrate the ability to build relationships with third parties (vendors) using good negotiation skills.
  • Demonstrate the ability to develop and execute plans in an independent environment.
  • Actively employ the fundamentals of "Servant Leadership" with participants, peers, vendor partners and all others with a role in the development, design and execution of the learning experience.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



  • Bachelor's degree required.
  • Advanced knowledge and exposure to science or health sciences is necessary to successfully develop training content that develops pharmaceutical product / disease state knowledge.
  • Knowledge of applicable regulations and standards affecting Pharmaceutical products.
  • 3 years of field sales experience or patient support service experience with a proven high performing track record and strong understanding of what drives success in a commercial organization.
  • Demonstrated ability to work with a variety of individuals at all levels of management to gain consensus on training program development and delivery.
  • Learning agility to adapt to new products, markets, and develop innovative approaches.
  • Demonstrated ability to be adaptable to changing work environments and responsibilities.
  • Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Yes, 20 % of the Time
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.