EndPoint Operations - Engineer, Technology II

About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

Purpose:
Lead small to medium size technology design in support of global desktop management. Applies IT and business knowledge with experience/research to design an IT solution for a business/client problem. Acts as a liaison between IT and various business/client areas in support of global desktop management technology design. May assist working with senior analyst or team lead in larger scale more complex technology designs.

Responsibilities:

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Follow Best Practices and identify process improvements.
• Define business requirements for small/medium size complex technology design translation of requirements into appropriate IT desktop solutions.
• Perform work using existing standards, methodologies, tools and processes, understand other software/business processes relationship/dependencies to each other.
• If required develop Project Charter, project plans, project work plan (WBS), process maps and all other project and quality deliverables determined by management and IVRB/EVRB.
• Communicate project progress to all appropriate stakeholders proactively. Also, provide project status reports for all active technology design projects semi-monthly.
• Prepares, assist in development and may conduct client training.
• Complete projects/ tasks within time and budget constraints. Document and mitigate technology design project issues and risks. Effectively monitor and control project scope and budget. Escalate when appropriate to management.
• Partner/collaborate with IT and clients. Build good working relationship with clients; readily resolve issues.
• Determines technology design project requirements, objective and scope and the development of project work plan and other required project deliverables.

Qualifications

• Bachelors Degree or equivalent experience. Industry Certifications preferred.
• 4-7 years of experience.
• Must have a broad knowledge of Windows, Mac and Linux based Systems.
• Demonstrated knowledge of Windows 10, MacOS, Linux, Active Directory, Wise Package Studio, Symantec Management Platform, VB .net, C#, Visual Basic Script, PowerShell, VMWare, Microsoft Office 365 in an Exchange environment required, MS AutoPilot, MS SQL, Beyond Trust , Bomgar, NexThink.
• Data aggregation, analysis, interpretation and presentation from different systems.
  Knowledge of Windows registry, DLLs, and other internal functional mechanics

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel
No
Job Type
Experienced
Schedule
Full-time
Job Level Code
IC
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.