Senior Manager, Vendor Strategy and Relationships

Lake County, IL, United States
Oct 20, 2020
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

Relationship lead for key vendors supporting management of complex, cross-functional operational and relationship aspects of global vendors across Development. Responsible for leadership and expertise of category and associated vendor strategy. Accountable for oversight of category portfolio to execute and maintain successful relationships; driving the alignment and implementation of business strategies for sourcing that define the value of the procured services. Drives business priories through vendor oversight and ensures efficient process are in place to deliver on both business and relationship goals. Stays abreast of emerging and changing practices, technologies, regulations, policies and approaches with outsourced services and brings innovative solutions forward.


  • Responsible for operational and relationship management aspects of global vendors involved in AbbVie projects overseeing alignment.
  • Develops agendas and leads operational governance meetings with internal and external stakeholders.
  • Acts the single point of contact between vendor and the business group to promote vendor accountability, mitigate risks, deliver operational efficiencies aligned with performance expectations of the relationship.
  • Effectively communicates progress/concerns and actively identifies issues/risks that potentially impact projects, systems or processes and recommends solutions.
  • Is aware of internal and external business environments, establishes vendor performance measures, oversees vendor performance aligned with KPIs and assists in making modification to performance criteria as necessary.
  • Demonstrates expertise of vendor category and supports development and implementation of the vendor strategy and associated operational business processes.
  • Takes initiative to collaborate with stakeholders to resolve issues and mitigate risks; escalates issues to first line management and significant issues to Sr. Leadership and vendor.
  • Facilitates collaborations with business stakeholders and vendors to identify and implement efficient, high-quality, compliant business processes with a focus on continuous improvement and innovation.
  • Supports or leads cross functional complex projects and initiatives.


  • Bachelor's degree (or ex-US equivalent) is required, typically in the field of business economics, science or health administration.
  • Must have 6+ years of clinical development experience (and/or applicable work experience); including 3+ years (and/or applicable work experience); working with global third-party vendors.
  • Demonstrated experience working in cross matrix teams and leading cross functional projects.
  • Demonstrates critical thinking for conflict resolution, risk management and organizational alignment.
  • Considered a Subject Mater Expert for vendor relationships and competent in the application of standard business procedures (SOPs, ICH, Global Regulations, Ethics and Compliance).
  • Strong interpersonal, negotiation, communication, conflict resolution and problem-solving skills.
  • Experience analyzing complex business problems and facilitating the design of innovative solutions.
  • Ability to clearly create compelling business cases, sell new ideas and influence vendor direction.
  • Excellent cross-functional partnership skills; knows how to work across an organization to achieve objectives and meet timelines.

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Yes, 25 % of the Time
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.