Sr. Analyst, Market Research and Analytics Operations

Irvine, CA, United States
Oct 17, 2020
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

Job Description

Envision working with energetic colleagues and inspirational leaders. Now, place yourself in that mix; leading discussions, asking the right questions and driving results. All while wearing jeans to work!

Sr. Analyst, Market Research & Analytics Operations

YOU ARE more than just a title, YOU ARE...
  • An Innovative Market Researcher. You are responsible for leading and developing the office systems, policies, and procedures of Medical Aesthetics Market Research and Analytics. This position reports to the Sr. Director, Market Research and Analytics. Objectives include maintaining compliant market research and vendor operations, lead the design, execution, training, and maintenance of all policies and procedures.
  • A Strategic Perspective. You will provide strategic guidance, creative input, ideas generation, training plans and oversees project management and process completion for these programs.
  • A Collaborative Thinker. You will require close interaction with internal stakeholders (Finance, Financial Compliance, Global Commercial Development, Legal, Purchasing, ODC, OEC, and IT) and external agencies. This position requires the ability to identify interdependencies upon, as well as coordinate with, other functions.

  • Work within cross-matrix teams to lead and develop office systems, policies, and procedures of Medical Aesthetics market research, as well as represent Market Research to Global Commercial Development, Finance, IT, Legal, ODC, OEC, and Purchasing, and other Allergan and AbbVie functions.
  • Effectively manage the tactical execution of systems to multiple segments of the department and recommend most impactful and effective processes for successful development of said systems.
  • Create an efficient, lean, and agile environment for the entire Market Research team which consists of employees and contractors/consultants.
  • Supporting ~ $15MM in annual spend , over 200 projects across many primary, secondary research and analytics suppliers.
  • Manage and improve Market Research operations.
  • Maintain compliant market research and Vendor operations
  • Lead the design, execution, training, and maintenance of all policies and procedures improvement in collaboration with Finance, FCT, IT, Legal, ODC, OEC, and Purchasing.
  • Create relations with business partners by:
    • Participating in cross-functional meetings to ensure Market Research needs are advanced.
    • Owning relationship with vendors to drive ongoing enhancements and process improvements.
    • Develop plans to educate employees, contractors, and suppliers on policies and procedures to:
      • Accelerate project creation and approval
      • Increase efficiencies and agility for all stakeholders based on feedback
      • Create reporting capabilities to allow tracking project plans and finances
      • Create and execute on-going training curriculum for all stakeholders
      • Supervise the creation of all project workflows and documentation


  • Bachelor's degree is required
  • 3-4 years' experience with a customer service organization or support position
  • Extensive knowledge of AbbVie processes, procedures, and systems as well as Pharmacovigilance and related compliance policies
  • Strong Microsoft Office Suite and related tool competency
  • Ability to work in a team environment
  • Customer service skills
  • Analytical skills, accuracy and attention to detail
  • Excellent presentation, oral and written communication skills
  • Knowledge of applicable regulations and standards affecting Medical Aesthetics, specifically PDMA and Market Research related
  • 2-3 years healthcare / pharmaceutical business experience
  • Experience working in audit or regulated environments
  • Experience and knowledge in delivering training is required
  • PowerPoint and Excel skills are required
  • Strong presentation and facilitation skills are required
  • Familiarity with Knowledge Management systems and Brain Shark is preferred
  • Familiarity with AbbVie systems and processes is preferred


For this role, we're looking for a leader who:
  • Acts as an Owner
  • Is Optimistic
  • Provides Strategic Foresight

A Talent Magnet: The best leaders are brand ambassadors and have an eye out for great talent to join our family. All Allergan colleagues are an extension of our recruiting team, building bridges for the best people to grow our company.

Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.