Associate Director, Data Governance & Operations

About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

The US Patient Services team is an industry leading organization, providing unparalleled patient support, resulting in improved brand dedication and patient satisfaction. The Director of Data Governance & Operations works with the Director of Omni-Experience & Care Model Services for US Patient Services, and will lead the development of a new team, focused on the integration of data, technology, tools, people and processes for U.S. Patient Support programs. The Director of Data Governance & Operations will have oversight of data governance, data quality, data integration and architecture. This role will also partner with teams across U.S. Patient Services, helping design and implement a Data Governance program and processes, supporting the evolution of US Patient Services into a data driven organization. Does this align with your career path? Apply today?
Major Responsibilities:

• Perform regular monitoring and audits of various DG policies, processes, procedures.
• Report on findings of audits and DG metrics to reporting director and other Senior Leadership.
• Defining and implementing policies and procedures for the day-to-day operational and administrative management of systems and data - including the intake, storage, processing, and transmission of data to internal and external systems.
• Build and maintain data governance (DG) policies, playbook(s), processes, procedures for guiding various data management processes, including data security and privacy, data quality control and data dissemination activities.
• Establishing data-quality metrics and requirements, including defining the values, ranges, and parameters that are acceptable for each data element.
• Establishing the procedures for detection and correction of data-quality issues and the collaborate to establish policies, procedures, and internal controls affecting the quality of data.
• Establishing the guidelines and protocols that govern the proliferation of data to ensure that privacy controls are enforced in all processes.
• Compiling retention, archival, and disposal requirements and ensure compliance with internal policy and regulations.
• Defining the policies and procedures for access to data, including the criteria for authorization based on role and/or the individual.
• Working closely with data custodians to establish controls, stewarding evaluations on any suspected or actual breaches or vulnerabilities in confidentiality, integrity, or availability.

Qualifications
Qualifications:

• Position requires BS degree in a technical area.
• Ten (10) years of experience leading a successful enterprise data governance program or similar years of experience in policy or data driven programs/projects that include working with data driven initiatives, privacy issues, or complex projects that touch multiple systems
• Strong organizational skills, critical thinking, project management leadership skills and solid understanding of patient services business areas
• Knowledge of industry standard methodologies, master data management (MDM), data governance, established data management principles and techniques, and emerging data and reporting technologies
• Ability to work effectively across a matrixed environment and influence without formal authority
• Shown ability to drive outstanding employee performance and engagement through developing, mentoring, motivating, energizing and inspiring team members.

Key AbbVie Proficiencies:

• Demonstrated ability to coordinate a multi-functional team in order to achieve business objectives
• Demonstrated ability to influence others in organizations who do not have reporting linkages
• Ability to prioritize multiple projects at the same time and assure completion by due dates
• Ability to clearly communicate complex and technical tasks, both written and orally.
• Demonstrated ability to manage vendors
• Demonstrated ability to lead projects and deliver results based on tight timelines
• Ability to apply critical thinking to the overall business, and then develop tactics that best meet the strategic initiatives

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Travel
Yes, 10 % of the Time
Job Type
Experienced
Schedule
Full-time
Job Level Code
M
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.