Sample Operations Specialist, Commercial Operations

Sleepy Hollow, NY, United States
Oct 12, 2020
Required Education
Bachelors Degree
Position Type
Full time
The Sample Operations Specialist is a key contributor to the team responsible for providing proactive support to Regeneron's Field-based teams and their management. This position is critical in ensuring that the Regeneron Sample Program is consistently run in an effective manner.

This individual in this role will provide day-to-day support to the Program, handle communications to and from field-based personnel, and work closely with the Sample Operations & Accountability teams and third party vendors to effectively supervise and execute day-to-day operations pertaining to sampling.

Job duties:

Serves as a point of contact for field-based employees, commercial management, and third-party vendors.
  • Proactively monitors and tracks status of sample requests, shipments and returns.
  • Works with Field-based personnel, Sample Operations & Accountability Team, third-party vendors and other internal partners to:
  • Research order processing errors and failures and identify steps necessary to correct
  • Resolve errors in collaboration with vital parties
  • Proactively address shipment and return issues
  • Communicate with Field based personnel and HCP offices on order statuses including follow up for required documentation when necessary
  • Reinforces Regeneron sampling business rules and processes
  • Generates metrics and reports pertaining to the Sample Program and ensures all scheduled reports are delivered accurately and on time.
  • Analyzes trending results to identify patterns or anomalies, raises to management and makes recommendations for improvements as appropriate.
  • Assists in the creation and maintenance of work instructions or documentation covering all aspects of the Sample Program.
  • Provides support for the Sample Operations training of field personnel.
  • Supports the allocation management and roster management processes with third-party vendors.

Job requirements:
  • 3-5 years industry/relevant professional experience (with Bachelors degree) or 7-9 years industry/relevant professional experience in lieu of degree.
  • Ability to work independently and in a team environment to accomplish tasks in a timely manner.
  • Proven experience working in customer-oriented, fast-paced environment.
  • Ability to maintain professionalism under stressful or adverse conditions.
  • Strong verbal and written communication skills.
  • Detail-orientated with strong problem-solving skills.
  • Ability to handle multiple tasks and work with tight deadlines.
  • Strong Microsoft Outlook, Word and Excel skills are required.
  • A general understanding of the PDMA with general knowledge of cGMP and other regulatory requirements.
Does this sound like you? Apply now to take your first steps toward living the Regeneron Way! We have an inclusive and diverse culture that provides amazing benefits including health and wellness programs, fitness centers and stock for employees at all levels!

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application process. Please contact us to discuss any accommodations you think you may need.