Compliance Manager, US Patient Services Enterprise Excellence

Lake County, IL, United States
Oct 09, 2020
Required Education
Bachelors Degree
Position Type
Full time
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on Twitter , Facebook , Instagram , YouTube and LinkedIn .

The Compliance Manager reports into the Associate Director of Compliance, Enterprise Excellence for US Patient Services (Team X-Factor). This role is responsible to identify, evaluate and assess compliance risks to key areas of the business. This role will partner with OEC, Legal and other key functional groups to ensure compliant and risk averse patient service programs and environments for all brands. This includes helping to create and execute monitoring and audit programs, maintain current and accurate related documentation, and acting as the point of contact for business program owners, functional partners, and vendor partners.

Major Responsibilities:
  • Assist with internal and external audit management for internal, supplier and vendor assessments, help maintain standard audit process and documentation, conduct internal operational audits, assist with external audits, and help create audit reporting and metrics.
  • Assist with remediation plans for control weaknesses identified. Responsible for proactively identifying potential noncompliance before occurrence.
  • Influence key patient service business leads to implement compliance programs and controls and may be assigned to core function as Business Compliance SME.
  • Stakeholder Management: Responsible for engaging existing Enterprise Excellence partners, identifying new partners, providing awareness to key programs, set expectations, influence decisions, and maintain good relationships. Provide awareness and knowledge about compliance plans and execution to the business. Partner with cross-functional teams to uphold standard operating procedures, audit management, new regulation and standards pull through, objective evidence gathering, monitoring pull through and reporting, and risk assessment strategy for patient services.
  • Partner with Associate Director Compliance, Enterprise Excellence to create and establish above processes and programs and support development of Compliance team through influence and leadership.
  • Liaison and Relationship Building: Builds collaborative relationships and effectively interacts frequently with business and/or technology leadership. Interactions focus on top priority project and influencing strategic decisions. Interacts well with diverse groups across business and technology functions and maintains strong working relationships with internal and external collaborators.
  • Culture: Consistently demonstrate Abbvie's Ways of Working and Leadership Attributes including an enterprise mindset and people leadership. Understand and execute AbbVie's and Enterprise Excellence vision, goals and strategies.

  • Position requires BS degree in a science related area. Master's degree and work experience in the pharmaceutical industry preferred.
  • 3+ years of pharmaceutical industry, audit management, compliance or monitoring program development and execution.
  • This role requires strong organizational, strategic thinking, analytical and reporting skills and strong understanding of the patient services and pharmaceutical business.
  • Requires an in-depth understanding of the pharmaceutical patient centricity, OEC and Legal and customer-service orientation.
  • The position requires human relations and administrative skills necessary to establish and maintain effective working relationships with team members, and leadership in Commercial, Business Technology Services, Legal, OEC, Manufacturing Operations, Global Medical Affairs, Promotions, Brand teams, and Global Patient Services.
  • The individual must possess sound judgment in evaluating and establishing compliance strategic plans as well as in day-to-day situations.
  • Conflict resolution skills including persuasive management techniques required.
  • Excellent verbal, written, presentation and interpersonal skills required. Ability to communicate concepts and problems in terms that are understandable to all levels of the organization, including C-Suite.
  • Job grade and level will be determined based on candidate's experience level.

Significant Work Activities
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Yes, 10 % of the Time
Job Type
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.